Call Center and Customer Service Agent - FL - On Site

Vensure Employer Solutions • Ocala, FL

1d • Onsite

About The Position

The Call Center and Customer Service Agent (CCCSA) is a full time role supporting call center operations, scheduling, and customer service. This role is ideal for an organized, service-driven professional with experience in dispatching, scheduling, or customer interaction. The CCCSA plays a key role in supporting sales activities, managing customer communications, and maintaining efficient office operations.

Requirements

• 5+ years of experience in dispatch, scheduling, call center, or customer service roles.
• Strong communication skills, especially over the phone.
• Highly organized with strong time management and multitasking abilities.
• Professional, reliable, and able to work independently with a sense of ownership.
• Comfortable using smartphones, tablets, and basic business software (email, calendars, CRM systems).

Nice To Haves

• Experience in home services, home improvement or building-related industries

Responsibilities

• Manage incoming calls, emails, and web inquiries; respond promptly to customer requests and assist with schedule changes as needed.
• Serve as one of the primary point of contact for inbound customer calls.
• Greet and assist customers visiting the showroom when needed.
• Schedule sales estimation visits and maintain daily calendars for estimators.
• Prepare sales orders and print daily schedules for the sales team.
• Track leads and update sales records; follow up on open or unclosed opportunities.
• Assist with receiving deliveries, including inspection, storage, and discrepancy reporting.
• Organize and file customer and commercial documentation in the company systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed