Call Center Agents

Great Day Improvements: A Family of Brands•Twinsburg, OH

3d•$16•Hybrid

About The Position

CALL CENTER AGENTS - TWINSBURG, OHIO PAID TRAINING, Up to $16 HOURLY, PTO & BENEFITS with FULL TIME POSITIONS AVAILABLE in TWINSBURG, OHIO HYBRID FULL TIME MORNINGS, EVENING & WEEKEND POSITIONS STARTING Up to $16 HOURLY + BONUSES IMMEDIATE HIRES AVAILABLE!!!!! Must be willing and able to TRAIN & work at our Twinsburg, OH Corporate office Great Day Improvements is GROWING! We are seeking friendly upbeat people to join our Customer Care Team! Our Customer Care Specialists are the first point of contact with customers and are responsible for the BEST first impression! Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants. We are seeking FULL TIME – MORNING, EVENINGS & WEEKENDS. HYBRID AFTER TRAINING

Requirements

Exceptional verbal and written communication skills
Exceptional listening and problem-solving skills
Must be very well organized
Ability to speak clearly and concisely over the phone
Ability to multi-task (talk and type simultaneously) and overcome objections
Upbeat, positive and professional attitude – a team player
Must genuinely enjoy helping customers
Proficiency with computers is required along with an aptitude to learn our phone and database systems
Accuracy and attention to detail are must-have traits
Reliable attendance and punctuality
Must have high-speed internet connection
Must be self-disciplined to stay on task
Must have ability to speak with customers without any major background noise or distractions while on the phone
Must be willing and able to TRAIN & work at our Twinsburg, Ohio office

Responsibilities

Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department.
Provide an exceptional customer experience with each call.
Accurate entry of customer’s information into our database to set each appointment.
Make outbound calls to potential customers as necessary for various follow-up initiatives.
Additional administrative duties as required.