Call Center Agents

A Family of Brands•Twinsburg, OH

1d•Hybrid

About The Position

Great Day Improvements is expanding and seeking friendly, upbeat individuals to join their team as Inside Sales Agents. These agents serve as the initial point of contact for customers, responsible for creating the best first impression. Their main duty is to help new customers schedule free design consultations with Design Consultants. The company is hiring for full-time positions across morning, evening, and weekend shifts. Morning shifts are in-office from Monday to Friday, 8:30 AM - 5:00 PM, with remote weekend rotations. Evening shifts are remote, Monday-Thursday 1:00 PM – 9:30 PM and Friday 11:30 AM - 8:00 PM, also with weekend rotations. Paid training is provided, and it requires willingness and ability to train and work at the Twinsburg, OH Corporate office.

Requirements

Exceptional verbal and written communication skills
Exceptional listening and problem-solving skills
Must be very well organized
Ability to speak clearly and concisely over the phone
Ability to multi-task (talk and type simultaneously) and overcome objections
Upbeat, positive and professional attitude – a team player
Must genuinely enjoy helping customers
Proficiency with computers is required along with an aptitude to learn our phone and database systems
Accuracy and attention to detail are must-have traits
Reliable attendance and punctuality
Must have high-speed internet connection
Must be self-disciplined to stay on task
Must have ability to speak with customers without any major background noise or distractions while on the phone
Must be willing and able to TRAIN & work at our Twinsburg, Ohio office

Responsibilities

Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department.
Provide an exceptional customer experience with each call.
Accurate entry of customer’s information into our database to set each appointment.
Make outbound calls to potential customers as necessary for various follow-up initiatives.
Additional administrative duties as required.