Call Center Agent

S R International•Phoenix, AZ

1d•$20•Hybrid

About The Position

The Collector is responsible for the tax collection of assigned cases for the State of Arizona and participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls and field visits to residencies, places of employment, and/or business locations and will educate taxpayers while promoting voluntary taxpayer compliance. . To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. Candidates must be up to date with their AZ state taxes. Training is estimated to last 6 weeks. There is no set end date for this assignment. Attendance is vital for this position. Please ensure that candidates are aware of this when they are submitted. Operating hours are 8AM-6:30PM. Their schedule will be between these hours. Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO. Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made. This position includes the following: Reviewing taxpayer accounts Verifying, gathering and simultaneously updating key information Educating taxpayers of online resources and current tax policies Documenting actions taken into multiple systems Participating in all team engagement activities Meeting performance expectations Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned Schedules field visits to taxpayer’s residencies, places of employment, and/or business locations Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance Negotiate payment arrangements Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets/inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale

Requirements

Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized
Previous two positions should each be at least one consecutive year in a fast-paced call center.
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
High school diploma or equivalent
2 years of call center experience in an industry such as banking/finance and insurance

Nice To Haves

Spanish - speaking
Experience with participating in process improvement activities
Associates Degree or higher
Associate's degree
Spanish speaking
Process Improvement

Responsibilities

Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations
Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned
Schedules field visits to taxpayer’s residencies, places of employment, and/or business locations
Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance
Negotiate payment arrangements
Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets/inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale