Call Center Agent - Global Agility Solutions

Global Agility Solutions, LLC • Louisville, KY

13d

About The Position

Global Agility Solutions is currently hiring entry level Call Center Agents to join our stellar customer service team to enable customer satisfaction and a positive service experience. This position entails communication skills and conversational interaction.
In this position you will assist customers in an inbound call center environment with a variety of customer service and account management services.

Requirements

• Strong communication skills over the phone.
• Ability to remember and deliver information in a professional manner.
• Experience in customer service, preferably in a call center environment.
• Computer literacy is required.
• Ability to follow policies, procedures, and regulations.
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere.
• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
• Ability to exercise independent judgment to identify and resolve problems.
• Ability to work effectively in structured but flexible, adaptable and changing, call center environment.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Ability to navigate multiple computer screens while working on the phone.
• Strong analytical skills with high attention to detail and accuracy.
• Bilingual speaking proficiency in Spanish/English preferred
• High School diploma or GED

Responsibilities

• Answer incoming calls from customers.
• Resolve any program or service-related issues, ensuring complete customer satisfaction.
• Account establishment and management
• Take payments and maintain/update customer account information as requested using the back-office system (BOS) interface.
• Customer Call Handling
• Handle Disputes and Escalations as needed.
• Process payment adjustments and refund requests over the phone
• Communicate account information and program information to callers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED