Call Center Agent - National Bank

Capital Management Services • Buffalo, NY

1d • $19 • Onsite

About The Position

Capital Management Services (CMS) is hiring Customer Service Representatives to support a major national bank. In this role, you'll work with current customers who are slightly past due (2–90 days) on their accounts-no cold calling or old debt collections.
This is a great opportunity for individuals with customer service experience looking to build a long-term career in a professional, growth-focused environment.

Requirements

• Strong communication and listening skills
• Customer service experience (retail, hospitality, call center, etc.)
• Comfortable using computers and entering data
• Ability to multitask and problem-solve

Nice To Haves

• Collections or financial services experience is a plus
• Bilingual candidates encouraged to apply

Responsibilities

• Contact customers regarding recent missed payments
• Provide solutions to help bring accounts current
• Handle inbound and outbound calls professionally
• Accurately document account activity in company systems
• Deliver a positive, respectful customer experience

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Paid training and career development
• Employee referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed