Call Center Agent

MMC Group • Carol Stream, IL

1d • $18

About The Position

We are seeking a dependable and customer-focused Call Center Agent to join a fast-paced, service-driven environment. In this role, you will handle inbound telephone inquiries, assist customers using established scripts and procedures, and ensure a high-quality customer experience. This is an excellent opportunity for individuals who thrive in structured environments, enjoy helping others, and are looking to grow within a professional call center setting.

Requirements

• Minimum of 1 year of call center or customer service experience required
• High School Diploma or GED required
• Strong verbal communication skills with a clear and professional tone
• Demonstrated reliability with consistent attendance and punctuality
• Proficiency with computers, including navigating multiple systems and typing efficiently
• Strong interpersonal and problem-solving skills
• Ability to follow established procedures, scripts, and guidelines
• Positive attitude with a professional, customer-focused demeanor

Responsibilities

• Respond to inbound customer inquiries using standard scripts and procedures
• Navigate multiple computer systems to research and resolve customer concerns
• Gather relevant information to accurately assess and address customer needs
• Provide clear and timely resolution options while maintaining a customer-first approach
• Escalate non-routine or complex issues to senior representatives as needed
• Maintain accurate documentation of customer interactions
• Participate in team meetings and contribute ideas to improve processes and service delivery
• Support onboarding and training of new team members when applicable
• Perform additional duties as assigned

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees