Call Center Agent - Martinsville
YoungWilliams Child Support Services•Martinsville, VA
72d•$16
About The Position
The Customer Service Representative/Call Center Agent represents YoungWilliams and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly.
Requirements
- A high school diploma or equivalent required.
- Call center experience preferred.
- Computer experience and typing proficiency required.
Nice To Haves
- A degree or certificate in a related field preferred
Responsibilities
- Must have the ability to work independently with little or no supervision and meet the minimum requirement of number of calls answered per day.
- Draws from all available resources, policies, supervisors and state system to answer all inquiries, recognizes case issues as they develop in order to reduce workload.
- Shows a high level of enthusiasm in serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center.
- Regular and timely attendance.
- Other duties as assigned.
Benefits
- Bonus Opportunities paid Biweekly
- Paid Holidays
- Paid Time Off
- Paid Training
- Benefits Package available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Social Assistance
Education Level
High school or GED
Number of Employees
501-1,000 employees
