Call Center Agent

MMC Group • Carol Stream, IL

18h • $18

About The Position

We are seeking a dependable and customer-focused Call Center Customer Service Agent to join a structured, high-volume contact center environment. This position is ideal for professionals who excel in phone-based customer interactions, follow established processes with precision, and are committed to delivering a positive caller experience. The selected candidate will manage routine inbound inquiries, navigate multiple systems, and apply standard scripts and procedures to resolve customer concerns efficiently and accurately. This role offers a stable schedule, structured training, and the opportunity to grow within a professional call center environment. Candidates who are detail-oriented, reliable, and motivated to deliver consistent customer service performance are encouraged to apply.

Requirements

• Minimum 1 year of call center experience required
• High School Diploma or GED.
• Strong oral communication skills with the ability to articulate information clearly and confidently.
• Excellent attendance and punctuality record.
• Proficiency in PC navigation and keyboarding skills.
• Strong interpersonal skills with a professional and positive demeanor.
• Ability to follow structured guidelines, scripts, and supervisory direction.

Responsibilities

• Respond to inbound telephone inquiries using standard scripts and established procedures.
• Navigate multiple computer applications to research and resolve caller issues.
• Gather and verify information to accurately address customer questions and concerns.
• Communicate appropriate resolution options in a clear, professional, and timely manner.
• Escalate complex or non-routine issues to senior-level representatives when necessary.
• Participate in team meetings and contribute recommendations to improve workflow efficiency and service effectiveness.
• Provide functional guidance and informal training support to newly hired team members as needed.
• Complete additional duties as assigned to support departmental operations.

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits
• Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED