Call Center Agent

Alphabe Insight Inc • Cincinnati, OH

3h • $41,000 - $45,000

About The Position

We are seeking a motivated and professional Call Center Agent to join our Cincinnati team. In this role, you will serve as a key point of contact between our company and our clients, ensuring accurate communication, timely updates, and exceptional service delivery.
The ideal candidate is detail-oriented, confident in handling high call volumes, and capable of maintaining composure while resolving inquiries efficiently. This position plays a critical role in supporting daily logistics operations and strengthening client relationships.

Requirements

• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to multitask in a fast-paced environment
• Professional demeanor and strong customer service mindset
• Proficiency with basic computer systems and data entry
• Strong problem-solving skills and attention to detail

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner
• Provide accurate information regarding shipments, services, and company procedures
• Resolve client inquiries and concerns efficiently while maintaining service standards
• Document interactions and maintain organized records in company systems
• Coordinate with internal departments to ensure timely issue resolution
• Meet daily performance metrics and service quality benchmarks
• Contribute to a positive and solution-focused team environment

Benefits

• Competitive salary ($41,000 – $45,000 annually)
• Growth opportunities within a growing logistics organization
• Professional development and skill enhancement
• Supportive and performance-driven work environment
• Stable, full-time employment with long-term career potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed