Call Center Agent

Baptist Health • Birmingham, AL

1d

About The Position

We are seeking a Call Center Agent to provide exceptional, patient-centered service in a fast-paced healthcare call center environment. This role is responsible for supporting patients, hospitals, staff, and community healthcare providers by answering high-volume calls, scheduling appointments, and assisting with a variety of patient requests while following established protocols and policies.
If you thrive in a structured, high-call-volume environment and are passionate about delivering excellent customer service in healthcare, we’d love to hear from you.
About Baptist Health Medical Group
Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.
As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.
Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.
Baptist Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:
Medical, Dental, Vision
403(b) Retirement Savings Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (up to 5 weeks to start)
Life Insurance
Extended Leave Plan (ELP)
Family Care (childcare, elder care, pet care)
Paid Parental Leave
Pet Insurance
Car Insurance
Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt
ALL BENEFITS START DAY ONE

Requirements

• High School Diploma or GED
• Minimum 2 years of related experience, including:
• Call center or high-volume phone environment (200+ calls per day)
• Customer service, clerical, or healthcare-related experience
• Strong computer skills and general computer literacy
• Excellent interpersonal, communication, and customer service skills
• Ability to multitask and remain focused in a fast-paced setting
• Ability to perform effectively under pressure and during high-stress situations

Responsibilities

• Answer assigned department and queue overflow calls while meeting required performance standards
• Assist callers by providing accurate, professional, and timely information
• Perform intake triage and appointment scheduling based on provider protocols
• Respond to web appointment requests as assigned
• Complete end-of-day processes and documentation
• Follow all organizational policies, procedures, and compliance standards
• Maintain regular, punctual attendance
• Perform additional duties as assigned

Benefits

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt
• ALL BENEFITS START DAY ONE

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED