Call Center Agent

Holiday Beach Companies•Panama City Beach, FL

3d•$18 - $20

About The Position

Holiday Beach Companies in Panama City Beach, FL is looking to hire a full-time Customer Service/Content Administrator (Call Center Agent) to grow with us. Are you a customer service rock star? Do you have an eye for great content ? Would you like to work for a successful company that values its employees ? If so, please read on! This customer service position earns a competitive wage of $18/hour - $20/hour . We provide great benefits , including health, dental, vision, basic and voluntary life, short- and long-term disability, accident insurance, critical illness, paid time off (PTO), and paid holidays after 60 days of employment . If this sounds like the right opportunity for you, apply today! ABOUT HOLIDAY BEACH COMPANIES Holiday Beach Companies is five unique companies in one - we are all-inclusive from Mechanical Service (HVAC, Plumbing, Electrical), Short Term Rentals, Real Estate, Development and Construction. We offer the finest luxury vacation rentals throughout Florida's Panhandle. We also provide a variety of additional amenities and services, including daily beach chair and umbrella rentals, bonfires and more to help our guests make the most of their vacation! A DAY IN THE LIFE In this position, you will support the team by capturing and sharing content that highlights our properties, services, and guest experiences, helping strengthen our presence and engagement with guests. You will also play a vital role in driving revenue growth for Holiday Beach Companies. In addition to providing exceptional customer service, you will focus on converting inquiries into bookings, upselling additional products and services, and generating leads for our rentals and mechanical divisions. You are often the first point of contact, making your ability to build trust and close sales critical to our success.

Requirements

High School diploma or GED
Valid driver's license
Strong communication and customer service skills
Organized and able to manage multiple priorities in a fast-paced environment
Experience in high-volume, fast-paced environments (such as dispatch, call centers, or coordination intensive roles such as aviation) preferred.
Candidates with strong multitasking and communication skills are highly encouraged to apply
Comfortable using computers and multiple systems
Strong attention to detail and follow-through
Team-oriented with a positive, professional attitude
Ability to handle objections and close over the phone
Goal-oriented and motivated to meet or exceed performance targets
Knowledge of Microsoft Outlook, Word and Excel
A demonstrated passion or drive for content creation and social media
Proven ability in sales, telemarketing, or customer conversion (hospitality or mechanical services industry, call center or reservations preferred).
Strong persuasion and negotiation skills with a customer-first mindset.

Nice To Haves

Proven experience with monitoring company social platforms (e.g. Business Facebook)
Experience with Service Titan or similar systems
Familiarity with email communication tools or CRM platforms
Interest or experience in content creation and social media
Basic knowledge of Google tools or online platforms
Experience with Marketing Pro or similar constant contact program experience
Experience and knowledge of Google Ad words

Responsibilities

Assist with creating and organizing content for social media and online platforms such as photos, updates, and guest highlights.
Monitor company social platforms (e.g. Business Facebook, Instagram, TikTok, company website) and assist with guest communication
Support communication efforts that promote services and drive customer interest
Send email blasts with promotional content to support new customer advertisement
Assist with projects such as create and send Thank you notes, mail out guest appreciation gifts, create flyers and assemble owner and guest gift packages.
Answer/respond, route, and input information into the needed platform for all Holiday Beach Companies calls
Responsible for maintenance and pool cleaning agreements
Keep current on our property amenities, services, pricing, and unit layouts
Ensure that the contracts signed by guests are on file
Work alongside our property managers to find solutions to any guest concerns
Proactively engage with callers and email inquiries to promote Holiday Beach rentals, mechanical services, and offer services ensuring communication in a timely and professional manner.
Support and responsible for collections while maintaining a customer-focused, sales-oriented approach.
Manage, schedule and dispatch various services across departments
Prior to guest arrival, contact guests to upsell add-ons, amenities, and packages, while welcoming and preparing them for their stay.
Convert inquiries into reservation leads and service agreements by identifying customer needs and recommending solutions.
Follow up on all warm leads and prior customer contacts to increase sales opportunities.
Track, meet, and exceed sales goals and performance metrics set by management.
Solicit and respond to reviews and referrals from satisfied customers to help generate new business.
Participate in training and other duties as assigned by management