Call Center Agent (Contact Center) - Onsite (51961)

Carter BloodCare • Bedford, TX

3d • Onsite

About The Position

PRINCIPAL ACCOUNTABILITY The Recruiter 1 is responsible for creating a positive donor experience when contacting and recruiting blood donors to schedule appointments at donor centers and mobile blood drives for Carter BloodCare (CBC) and other contracted blood center clients. This position requires the ability to learn quickly, and utilize/adapt scripts successfully, when necessary. The Recruiter 1 enthusiastically helps donors, and displays a friendly, respectful, and kind demeanor during donor interactions. Regular full-time attendance is required during normal working hours.

Requirements

• High School Diploma or equivalent, required
• 1 year of customer service experience
• 1 year of computer experience and working knowledge of computer applications
• Outstanding customer service and typing skills
• Ability to work as a team to complete assigned tasks
• Strong, active listener with excellent verbal and written communication skills
• Ability to follow communication scripts
• Strong endurance toward performing repetitive tasks with the ability to remain focused and on task
• Good comprehension of computers and computer applications

Nice To Haves

• Bilingual (Spanish)
• 6 months of experience with sensitive data management or in a compliance-regulated environment

Responsibilities

• Creating a positive donor experience when contacting and recruiting blood donors
• Schedule appointments at donor centers and mobile blood drives
• Utilize/adapt scripts successfully
• Enthusiastically helps donors
• Displays a friendly, respectful, and kind demeanor during donor interactions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees