Call Center Agent

Wynn Resorts • Las Vegas, NV

40d

About The Position

The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.

Requirements

• Must be at least 21 years of age or older
• Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
• Willingness to work a flexible schedule that varies according to business needs
• Reading and communicating (writing and speaking) fluently and professionally in English
• Knowledge of languages additional to English is preferred
• Minimum of one year work experience in a high-volume call center
• Proficient in MS Office & able to type at least 30 WPM
• Requires the ability to work efficiently and within a team environment
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times

Nice To Haves

• Knowledge of languages additional to English is preferred

Responsibilities

• Answering and efficiently handling or Directing incoming calls
• Maximizing opportunities to confirm room, dinner and show reservations sales
• Inputting room, restaurant and show reservations in the appropriate computer systems
• Providing callers with necessary confirmation
• Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
• Listening and documenting information accurately while on calls
• Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees