Call Center Agent
About The Position
Join our team and make a difference at one of California's most innovative and growing Credit Unions, awarded Top Workplaces five years in a row and named by Newsweek as one of America's Best Regional Banks & Credit Unions 2026. At PremierOne Credit Union, we strive to carry out our mission to "deliver a better financial life to members" through every interaction. We look for team players who can contribute the right skills to achieve these goals while keeping focus on our mission. Join our talented and passionate team and be part of a team that values growth, innovation, and community involvement. We are now seeking a representative with strong verbal, written, and phone communication skills to join our Call Center Team. In addition to strong communication skills, the successful candidate: Has one to three years customer service experience Enjoys a fast-paced environment working with members Has effective interpersonal and interdepartmental skills Maintains composure under pressure
Requirements
- Has one to three years customer service experience
- Enjoys a fast-paced environment working with members
- Has effective interpersonal and interdepartmental skills
- Maintains composure under pressure
- Minimum One to three years of similar or related experience.
- High school education or GED.
- strong verbal, written, and phone communication skills
Responsibilities
- Assists members and potential members with their telephone requests
- Answers questions about products and services and resolves problems that are within their authority to resolve
- Educate members on our products and services and self-service options
- Advise members on financial solutions
- Refers problems that are beyond their authority to their manager, along with their recommendations.
- Sends secure emails and electronic forms as requested.
- Perform daily duties accurately while maintaining acceptable production levels and managing down time.
Benefits
- Medical, Dental, Vision, Life, and Long-Term Disability Insurances
- 401(k) including employer match
- Discounts on financial products and services, including loans!
- Paid sick leave & vacation
- Company-wide Incentive Plan, plus much more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
