Call Center Agent

Cahaba Medical Care Foundation•Centreville, AL

13d•Onsite

About The Position

Service Center agent will be responsible to accurately coordinate, schedule and complete registration for ambulatory outpatient visits. Responsibilities include collecting demographic and insurance information and collecting clinical information in response to scheduling questions. Representative will explain any patient preparation requirements and coordinate with clinics regarding protocols and modifications to scheduling protocols. Representative may also be expected to answer non-scheduling requests, as appropriate, or accurately transfer patients to the department able to answer their question.

Requirements

Previous call center experience
Strong computer skills
Strong writing, typing and documentation
Previous experience with electronic health record
Excellent organizational skills
Ability to listen and document simultaneously
Ability to utilize call center telephone system
Ability to multi-task
Ability to work both independently and as part of a team is required.

Responsibilities

Prompt, regular attendance at the office
Communicates daily with the Call Center Manager.
Answer incoming calls within an acceptable timeframe and greet the caller in a friendly manner.
Accurately coordinate and schedule ambulatory outpatient visits for assigned location(s) or types of care.
Manage appointment reminders and make outbound pre-visit calls as needed.
Reschedule and cancel appointments as required.
Collect minimum data set and ensure it is accurately recorded in EHR
Verify insurance and communicate any patient liabilities
Provide concise and accurate information on next steps for care, and make it readily available when patient needs to reference it
Answer patient questions and navigate callers to appropriate team for problem resolution or additional support when required