Call Center Agent - Travel Benefits
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Call Center Agent – Travel Benefits Remote Pay rate: $18 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying. Schedule: Monday – Friday 8am – 7pm EST (an 8-hour shift will be assigned between these hours) Do you thrive in delivering exceptional, high-touch customer experiences while solving complex issues with precision and care? Are you detail-oriented, professional, and motivated to make a meaningful impact? If so, Conduent invites you to apply to the Call Center Agent – Travel Benefits role. As a Call Center Agent, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their travel experience.
Requirements
- Strong verbal and written communication skills
- Ability to navigate and work across multiple systems and tools simultaneously
- Attention to detail
- Problem solving and critical thinking skills
- Must be able to successfully complete a background check
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
Responsibilities
- Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
- Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
- Provide professional written communication, including follow-up and resolution emails
- Process member requests efficiently while adhering to compliance, quality, and service standards
- Deliver a consistent, high-quality customer experience aligned with business expectations
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
