Call Center Agent Team Lead
i3 Verticals•Sulphur Springs, TX
205d
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About The Position
The Call Center Agent - Team Lead position is responsible for mentoring call center agents and backfilling the supervisory role when needed. The primary duties include collecting on delinquent criminal cases through various communication methods such as phone calls, mail, and the website. The role requires maintaining records of defendants on payment plans and supporting the Call Center Supervisor and Operations Manager with administrative tasks.
