Call Center Agent 1 - Gainesville

CAMPUS USA CREDIT UNION•Newberry, FL

3d•$38,400 - $45,200•Onsite

About The Position

Assist members and potential members with phone requests by explaining products and services while also resolving inquiries and issues. A knowledgeable and effective communicator is essential to promote products and services that enhance the member's financial relationship with CAMPUS. Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality

Requirements

High School Diploma or GED
0 - 1 year of similar or related experience
Attention to Detail
Collaboration and Teamwork
Communication
Confidentiality and Discretion
Conflict Resolution
Cross-Selling
Excellent Member Service
Microsoft Office Products
Problem Solving
Product Knowledge
Time Management and Organization

Responsibilities

Assist members and potential members with their telephone requests.
Answer questions about products and services, resolve problems within their authority, and refer issues beyond their authority to their supervisor along with their recommendations
Handles the processing of loan applications for members, reviewing each request to ensure alignment with their financial needs.
Identifies other lending products that could enhance their borrowing experience and provide greater financial flexibility
Strive to meet established call volume, production, call review scores, and adherence goals
Identify cross-sell opportunities and promote products and services to members
Assure that appropriate records are maintained and required reports are prepared