Caldera Springs Housekeeper

CoralTree Hospitality•Sunriver, OR

About The Position

Overview Be a part of the Caldera Springs Housekeeping team! Caldera Springs, as part of Sunriver Resort, is the Pacific Northwest’s premier destination resort community, offering a wealth of luxury vacation homes surrounded by 600+ acres of awe-inspiring nature.The Caldera Springs Housekeeper is responsible for ensuring the standards of cleanliness in assigned units are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. The Caldera Springs Housekeeper must follow the required procedures for handling, cleaning, disposing, or moving of objects/materials and/or the clean-up of blood, infectious materials, or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standards. They will assist in maintain the AAA Four Diamond Standards. The Caldera Springs Housekeeper will always conduct themselves in a manner that supports the Core Values of Sunriver Resort: Trust, Commitment, and Open and Honest communication. They shall strive to always provide exceptional service to both internal and external guests and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort!

Requirements

High school diploma or equivalent preferred
Prior housekeeping/custodial experience preferred
Prior hospitality experience preferred
Must be able to accurately follow instructions, both verbally and written
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must be able to work under pressure
Must be able to work in a fast-paced environment
Must always ensure a teamwork environment
Must have basic knowledge of chemicals and their uses
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must be able to stand on feet throughout the day, with intermittent periods of walking and stair climbing
Must be able to lift up to 10 pounds frequently, up to 25 pounds occasionally and rarely 50 pounds (with assistance).

Responsibilities

Maintains cleanliness of resort property.
Cleans all accommodations within Caldera Springs, lobbies, lounges, restrooms, corridors, stairways, locker rooms and other work areas
Assists with cleanliness of public facilities including Lake House and Forest House as needed
Cleans and sanitizes all designated areas to Sunriver Resort standards
Perform deep cleans of properties
Exterior sweeping and cleaning of outdoor furnishings
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor
Acts with responsibility towards all company property, supplies and equipment
Changes soiled linens on beds and makes beds following the resort protocol
Keeps housekeeping caddy clean, stocked and orderly always
Dusts and polish furniture and equipment
Empties wastebaskets and transport other trash and waste to disposal
Replenishes supplies such as drinking glasses, guest amenities, linens, and bathroom linens
Dusts window blinds
Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
Washes windows, walls, ceilings, and woodwork, waxing and polishing as needed
Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.
Clean wash basins, mirrors, commodes, tubs, and showers daily
Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken windowpanes, missing nuts or screws, beds needing repair, etc.)
Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the housekeeping team
Maintains a professional appearance. Follows all Sunriver Resort dress code standards
Remains alert, courteous and helpful to the guests and colleagues always
Performs other duties as assigned