CalAIM Case Management Supervisor

Stepping up Santa Cruz • Santa Cruz, CA

1d • $44

About The Position

You'll play a pivotal role as a CalAIM Case Management Supervisor, leading a team providing comprehensive care coordination and support to clients enrolled in CalAIM’s ECM (Enhanced Care Management) and CS (Community Supports) programs. This dynamic role demands initiative, dedication, and a genuine desire to make a positive impact on people's lives. Prepare to work in a diverse environment, combining the satisfaction of fostering the growth of your team, with the direct engagement of community outreach.

Requirements

• Current California Driver’s License and proof of insurance
• Eligible to work in the US.
• Must be 18 years of age or older.
• Bachelor's degree in social work, public health, or a related field or equivalent experience.
• Previous supervisory experience.
• Minimum two years of experience providing case management to individuals with complex needs.
• Reliable transportation and ability to transport members occasionally.
• Must pass a relevant background check as a Medi-Cal provider upon provisional offer of employment and maintain eligibility.

Nice To Haves

• One year supervising case managers preferred.
• One year working in a CalAIM ECM/CS program doing care management.
• Demonstrated understanding and application of Trauma-Informed Care (TIC) principles and Harm Reduction philosophy.
• Strong client skills, including assessment, planning, and intervention.
• Excellent communication and interpersonal skills to connect with clients and staff from diverse backgrounds.
• Lived Experience a plus.
• Ability to work independently and collaboratively in both office and community settings.
• Strong organizational and time management skills to juggle various responsibilities and adapt to dynamic situations.
• Proficiency in Microsoft Office Suite and willingness to learn other relevant software.
• Strong work ethic, self-motivation, and a genuine desire to help others.
• Ability to lift up to 35 lbs. occasionally.
• Bilingual (Spanish or Mixteco preferred) is a plus with hourly bonus of $1.00 per hour.
• Ability to drive a van and trailer is a plus.

Responsibilities

• Supervise and mentor a team of care managers. Provide constructive feedback and celebrate success.
• As part of the management team of a new and vibrant nonprofit, assist in the development and planning of processes for the four goals of taking care of clients, taking care of staff, financial sustainability, and high integrity/professional service delivery.
• Receive, assess, and incorporate feedback to personally and professionally grow.
• Contributes to a positive and collaborative team environment, both in the office and during outreach activities, fostering inclusivity and respect for diverse experiences.
• Attend mandatory trainings on-site, online, and off-site at partner agencies for professional development to provide the highest level of service.
• Manage a small caseload to ensure understanding of processes and see areas for improvement.
• Train staff, model, evaluate, and give feedback on case management responsibilities including case planning, program referrals, and daily case notes to meet required standards and best serve clients.
• Conduct in-depth needs assessments and develop personalized care plans in collaboration with clients, ensuring Strengths-Based alignment with Trauma-Informed Care (TIC) principles and Harm Reduction philosophy.
• Coordinate care with various providers (doctors, therapists, social workers) through in-person consultations and remote communication, prioritizing culturally competent and client-centered approaches.
• Conduct home visits to build rapport with clients, assess their living environment, and provide direct support to ensure safety and stability.
• Engage in community outreach, connecting with individuals in need through street outreach, program visits, and community events, utilizing the program outreach van and shower trailer.
• Advocate for client needs, ensuring they receive appropriate, individualized, and trauma-informed care regardless of location or service they are receiving.
• Monitor client progress and adapt care plans as needed based on client interactions, feedback, and observations, in alignment with best practices for case management and eligibility for billing.
• Document all client interactions and services accurately and daily, ensuring authorizations, case notes, case plans, and assessments meet required standards for billing and quality service delivery.
• Using rapport, respect, and clear expectations and boundaries, de-escalate potentially volatile situations using effective communication techniques and understanding the impact of trauma and past experiences.
• Drive and manage van and shower trailer when doing outreach with other staff.
• Other duties as assigned.

Benefits

• The hourly rate of $43.75 per hour with potential for performance-based pay increase after 6 months.
• 32-hour work week, to support a healthy work-life balance.
• Generous Paid Time Off (PTO) and of four (4) weeks per year for relaxation and recharge, and Sick Leave of five (5) days per year.
• Comprehensive benefits package, including no-cost health coverage with optional dental and vision coverage.
• Company-sponsored 403(b) retirement savings plan with a generous employer match of 100% of your contributions for up to 5% of your salary.
• Extensive training, coaching, and tools to empower you to create positive change in clients’ lives and support your professional growth.
• Opportunities for advancement.
• Opportunities to improve people’s lives.
• Pay bonus of $1.00 per hour for bilingual Spanish or Mixteco. Potential for pay bonuses for relevant certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level