Cage Supervisor

Little River Casino Resort•Eastlake, MI

11d•Onsite

About The Position

SUMMARY: Assists the Shift Manager in running the Cage operations on assigned shifts and oversees the Cage in Shift Manager's absence. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members. MINIMUM NECESSARY QUALIFICATIONS: Education: ● High School diploma or GED Experience: ● 1 year of supervisory/management experience required in banking, cash handling, or equivalent casino experience ● 2 years Cage cashier experience preferred ● Experience working with a Tribally run casino and/or resort preferred A documented and verifiable combination of education and experience may be substituted for degree requirements. Age Requirement: ● At least 21 years of age SKILLS AND ABILITIES: ● Strong computer skills with experience in word processing, databases, and spreadsheets ● Strong organizational, written and verbal communication skills ● Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery ● Strong problem-solving skills ● Strong money handling skills with the ability to count money and give change swiftly and accurately ● Accurate and detail-oriented ● Maintain high confidentiality ● Independently manage multiple tasks in a professional manner ● Ability to work independently with minimal supervision ● Ability to work cooperatively with all departments ● Ability to manage extensive amounts of paperwork ● Ability to operate most office equipment (computer, fax, copier, etc) ● Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses ● Best practices of team member selection, development, and mentoring team members to success CONDITIONS OF EMPLOYMENT: Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period. Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues. Knowledge, Competences, and Talents: ● Accountable - Accept responsibility and account for actions ● Assignment - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities ● Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests ● Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors ● Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner ● Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information ● Detail Oriented – Ability to pay attention to the minute details of a given project or task ● Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type ● Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department ● Empathetic – Appreciates and sensitive to the feelings of others ● Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards ● Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors ● Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data ● Leader – Sets the standard, is an example and correctly influences and ensures others perform their jobs correctly, effectively, and responsibly ● Mentoring - Including but not limited to responsiveness to staff needs, personnel issues, and providing a consistent / timely / fair / accurate evaluation process to help each team member succeed. ● Organized – Possesses the trait of being organized and follows a systematic method of performing a task ● PC skills - Demonstrates proficiency in PC hardware, software and applications as required ● Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems ● Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up ● Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests ● Reliable – Is dependable and trustworthy ● Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors ● Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success

Requirements

High School diploma or GED
1 year of supervisory/management experience required in banking, cash handling, or equivalent casino experience
At least 21 years of age
Strong computer skills with experience in word processing, databases, and spreadsheets
Strong organizational, written and verbal communication skills
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Strong problem-solving skills
Strong money handling skills with the ability to count money and give change swiftly and accurately
Accurate and detail-oriented
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc)
Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses
Best practices of team member selection, development, and mentoring team members to success
Accountable - Accept responsibility and account for actions
Assignment - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
Leader – Sets the standard, is an example and correctly influences and ensures others perform their jobs correctly, effectively, and responsibly
Mentoring - Including but not limited to responsiveness to staff needs, personnel issues, and providing a consistent / timely / fair / accurate evaluation process to help each team member succeed.
Organized – Possesses the trait of being organized and follows a systematic method of performing a task
PC skills - Demonstrates proficiency in PC hardware, software and applications as required
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success

Nice To Haves

2 years Cage cashier experience preferred
Experience working with a Tribally run casino and/or resort preferred

Responsibilities

Ensures that procedures are appropriately followed for compliance with company policies, NIGA, Tribal policies, State compact and Tribal gaming regulations.
Monitors Cage operations to ensure the assets of Little River Casino Resort are protected.
Reviews staff reports/records to document compliance with standards and policies.
Verifies banks and cashier payouts.
Research/resolves balance discrepancies.
Develops and maintains a team environment.
Provides recommendations to Cage Shift Manager regarding Cage staff training needs and assists with training.
Monitors staff performance to ensure Resort guest service goals are achieved.
Handles all personnel issues in a timely manner according to Little River Casino Resort policies and procedures.
Maintains working knowledge of Little River Casino Resort events, promotions, and services.
Maintains personnel files and work histories, prepares, and presents team member evaluations.
Monitors casino cash inventory to ensure established cash limits on hand.
Monitors cash inventory of redemption kiosks.
Must successfully complete the LRCR Anti-Money Laundering programs, Title 31 training and testing prior to performing job duties and continue recertification as required.
Must satisfactorily complete all training assigned by the Resort.
Must adhere to safety rules and regulations of Little River Casino Resort and of the department.
Responsible for the supervision, retaining, performance evaluations, training and disciplinary actions of team members.
Assists in processing the hiring and termination of supervised team members and obtains approval of the Department Director for hiring and terminations.
Ensure that all department staff operates efficiently and effectively and that department goals / objectives are met on a monthly, quarterly, and annual basis.
Actively conduct department meetings, managers meetings, and staff communication meetings.
Attend seminars, work sessions, successfully complete training, and any other meetings as assigned, scheduled, or requested and/or requested by the LRCR General Manager.
Prepare any monthly, quarterly and/or annual reports and/or updates required by the position.
Other duties as assigned.