Cage Supervisor

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

2d•Onsite

About The Position

Responsible for Cage operations, equipment and staff during assigned shifts while placing an emphasis on ensuring protection of funds, accountability, and efficient operations. Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. Maintain adequate staffing levels to ensure tasks and guest's needs are met. Maintain thorough department records and reports. Supervise day-to-day activities of team members to include performance reviews, rewarding, disciplinary action, time and attendance, scheduling, shift selection, training, planning work, assigning work, directing work, addressing complaints and resolving issues. Protect company assets by verification of Cage transactions as recorded in the computerized systems. Investigate variances and accurately complete Cage inventory at the end of each gaming day in a timely manner. Maintain thorough knowledge of Cage operation controls and software, including updates. Monitor staff performance and ensure adherence to established internal control procedures and applicable government-specified regulations. Ensure the efficient operation of the Cage and maintain a high level of integrity and security of cash and cash equivalents by verifying Cage transactions as recorded in the Cage accounting system and software. Assist management with team member meetings to review and discuss changes to policies and procedures, announce promotions and upcoming events, address issues and concerns with staff and promote teamwork. Perform duties of a Cage Cashier or Main Banker as needed. Demonstrate and promote KLECH core values and MAD skills. Manage and maintain security of confidential information entrusted to position. Attend and satisfactorily complete all required training as assigned. Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. Perform other duties as assigned.

Requirements

Must have High School Diploma or GED.
Two years experience in a supervisory role or two or more years of equivalent experience in cage operations cashier or banker duties.
Must possess ability and experience in handling and securing large sums of cash.
Must be detail oriented, accurate, highly organized, self-motivated and demonstrate initiative.
Must build a positive culture in Cage to meet and exceed guest service standards and provide leadership, coaching and development to the team.
Must adapt quickly to changing priorities and must be able to organize, prioritize and complete multiple tasks simultaneously.
Must have intermediate knowledge of the use of standard office equipment; including a 10-key calculator and Microsoft Office programs.
Strong communication skills in English both written and oral.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Nice To Haves

Associate's degree in Accounting, Business Administration or a two year degree of any college or university (preferably but not limited to).
Spanish or other language skills a plus.

Responsibilities

Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
Maintain adequate staffing levels to ensure tasks and guest's needs are met.
Maintain thorough department records and reports.
Supervise day-to-day activities of team members to include performance reviews, rewarding, disciplinary action, time and attendance, scheduling, shift selection, training, planning work, assigning work, directing work, addressing complaints and resolving issues.
Protect company assets by verification of Cage transactions as recorded in the computerized systems.
Investigate variances and accurately complete Cage inventory at the end of each gaming day in a timely manner.
Maintain thorough knowledge of Cage operation controls and software, including updates.
Monitor staff performance and ensure adherence to established internal control procedures and applicable government-specified regulations.
Ensure the efficient operation of the Cage and maintain a high level of integrity and security of cash and cash equivalents by verifying Cage transactions as recorded in the Cage accounting system and software.
Assist management with team member meetings to review and discuss changes to policies and procedures, announce promotions and upcoming events, address issues and concerns with staff and promote teamwork.
Perform duties of a Cage Cashier or Main Banker as needed.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain security of confidential information entrusted to position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.
Maintain accurate MTL, MIL, CTR and SAR as needed.