Cage Supervisor

Granite State Gaming & Hospitality•Rochester, NH

20d

About The Position

The Cage Supervisor is responsible for overseeing the daily operations of the casino cage, ensuring that all transactions are accurate, secure, and comply with company policies and regulations. This role includes supervising cage staff, managing cash and chip transactions, and maintaining a safe and efficient work environment. The Cage Supervisor plays a key role in supporting the financial integrity of the casino, providing exceptional service to guests and staff.

Requirements

Must be 21 years or older.
High school diploma. GED, or relevant experience.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.

Nice To Haves

Previous gaming or banking experience preferred.

Responsibilities

Safeguard assets.
Provide exceptional Guest service while maintaining a positive attitude.
Oversee daily cage operations, including cash handling, chip transactions, check cashing, and bank balancing.
Ensures compliance with Title 31 guidelines including CTRs and MTLs.
Monitor cage procedures and transactions to maintain a secure and compliant environment and prevent theft, fraud, or loss and ensure accuracy and efficiency.
Handle escalated customer complaints or disputes with diplomacy and a customer focused approach.
Assist Cage Cashier/Player Service Representative/Floor Host with daily tasks
Maintain records of transactions and cash counts, ensuring all documentation is complete and accurate.
Document all incidents, variances, or regulatory violations, following proper protocols for reporting and report to management promptly.
Performs all vault functions – manages and maintains custody of coin, currency, checks and records of cage transactions on shift.
Assists Cage Manager in maintaining accurate records on shift.
Maintains strict confidentiality of internal activities.
Count starting and ending cash on hand by denomination
Verify GOC (Games of Chance)
Complete Fills and Drops in TRMs and Recyclers.
Balancing and distributing cash for business start of day.
Address staff issues or conflicts, escalating to management as needed to maintain a positive work environment.
Other duties as assigned.