Cage Supervisor (63506)

Catawba Two Kings Casino•Kings Mountain, NC

6d•Onsite

About The Position

Summary The Cage Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience. Supervisory Responsibilities and Essential tasks: • Maintains working knowledge of Cage operations internal functions, controls, and software. • Responsible for providing support, guidance, and daily supervision to staff in the Cage department. • Ensures customer service standards are followed by all team members and addresses issues as they arise. • Investigate and resolve customer complaints and issues. • Monitor the cage cashiers and the main bank. • Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all required work is completed and reported in accordance with established compliance procedures. • Maintain an accurate cash bank and balance money bank at end of each shift; investigate all variances and report when applicable. • Monitor the ticket redemption machines and schedule maintenance as needed. • Work as a cashier and/or in main bank as needed. • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. • Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e., IT, Security, HR, Surveillance etc.).

Requirements

High school diploma/GED; or 1 year of supervisory experience and/or two to four years of customer service-related experience and/or training; or equivalent combination of education and experience.
Able to effectively communicate in English, in both written and verbal forms.
Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software
Organizational skills to function effectively under time constraints, attention to detail, effective training, coaching and strong leadership qualities.
Ability to multi-task and work well in a fast paced, team-oriented environment.
Ability to make sound decisions immediately without supervision.
Perception and awareness of individual needs and the ability to manage all situations calmly and professionally.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be at least twenty-one (21) years of age.
Must be able to obtain a Gaming License.
Frequent stand; walk; use hands to finger, handle, or feel; reach with hands and arms.
The employee must frequently lift and/or move up to 50 pounds.
While performing the duties of this job, the team member is regularly required to talk and hear.
Noise level may be moderate to loud.

Responsibilities

Maintains working knowledge of Cage operations internal functions, controls, and software.
Responsible for providing support, guidance, and daily supervision to staff in the Cage department.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Investigate and resolve customer complaints and issues.
Monitor the cage cashiers and the main bank.
Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all required work is completed and reported in accordance with established compliance procedures.
Maintain an accurate cash bank and balance money bank at end of each shift; investigate all variances and report when applicable.
Monitor the ticket redemption machines and schedule maintenance as needed.
Work as a cashier and/or in main bank as needed.
Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e., IT, Security, HR, Surveillance etc.).