Cage Shift Supervisor - Petersburg

Hotel•Petersburg, VA

23h

About The Position

To be an employee of Live! Casino Virginia, you must 21 years of age or over. Why We Need Your Talents With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success. The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Requirements

Ability to: Analyze and interpret departmental needs and results.
Read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
Solve complex problems.
Distinguish between colors
Flexible schedule.
One (1) to two (2) years of experience in casino cage operations or banking preferred.
High School diploma or GED equivalent required.
Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.
Must present self in a well-groomed, friendly, and professional manner.
Must be able to: Stoop, bend, and squat Work in a location with loud noise, visual distractions, and temperature changes.
Standing 50%
Walking 50%
Bending/Lifting (up to 75 lbs.)
Pulling/Pushing (up to 75 lbs. with help)
Use of stairs and elevators

Nice To Haves

College degree or some level of secondary education preferred.

Responsibilities

Maintains working knowledge of Cage operations internal functions, controls and software
Updates and takes the initiative to convey pertinent information to Team Members regarding the policy or schedule changes
Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks, and currency orders)
Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues, and internal control violations.
Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members.
Assists Cage Shift Manager with any other duties as assigned.