Cage Shift Supervisor - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

About The Position

Why We Need Your Talents: The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Requirements

One (1) to two (2) years of experience in casino cage operations or banking preferred.
High School diploma or GED equivalent required.
Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Must present self in a well-groomed, friendly, and professional manner.
Must be able to: Stoop, bend, and squat
Must be able to: Work in a location with loud noise, visual distractions, and temperature changes.
50% Standing
50% Walking
Bending/Lifting (up to 75 lbs.)
Pulling/Pushing (up to 75 lbs. with help)
Use of stairs and elevators
Ability to: Analyze and interpret departmental needs and results.
Ability to: Read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
Ability to: Solve complex problems.
Ability to: Distinguish between colors
Flexible schedule.

Nice To Haves

College degree or some level of secondary education preferred.

Responsibilities

Maintains working knowledge of Cage operations internal functions, controls and software
Updates and takes the initiative to convey pertinent information to Team Members regarding the policy or schedule changes
Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks, and currency orders)
Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues, and internal control violations.
Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members.
Assists Cage Shift Manager with any other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts