Cage Shift Manager

Muckleshoot Bingo•Auburn, WA

20h

About The Position

Do you want to "Hit the Career Jackpot"!? At Muckleshoot Indian Bingo, our number one core value is FUN! We have an amazing team and a benefits package that is impossible to find anywhere else! Opportunity for growth within the organization WHO YOU ARE: You are an energetic customer service professional who enjoys cash-handling and various other cash transaction tasks who also has experience leading the Cage team. WHAT YOU WILL DO: Assists with the overall direction, coordination, scheduling, and evaluation of the Cage department including assistance with hiring, training, career development; planning, assigning, and reviewing work performance; addressing complaints and resolving issues from department employees. Oversee the day-to-day operations of the shift by scheduling staff and appropriate training, maintaining Cage operations in the North and South Cages by ensuring all policies, regulations, and procedures are followed. Ensures that cage operations are in compliance with Title 31. Assists customers with problems, complaints, and service concerns including the completion of claim forms. As needed, counts and records daily receipts. Drafts revenue/expenditure reports. As needed, enters data or information into a kiosk/computer. Monitors and/or controls petty cash. Monitors payment balances on accounts. Oversees, prepares, and verifies confidential files, reports (ie. Jackpot accruals and hypes) or correspondence. Supervises the sorting, counting, rolling/bagging coins, and strapping currency. Manages the coin/cash fills on kiosks; oversees the coin audits on kiosks and coin drops on the coin machine. Act as the Cage Department Manager in their absence when required. Reconciles and/or verifies fill and credit paperwork. Assists Cage Manager with special investigations and/or technical reports; completes special projects as needed. Supervises the preparation of the reconciliation and accounting records for the drops. Conducts investigations for Cage cash variances in accordance with established policies. Coordinates with TGA Surveillance on variances and kiosk Hand-Pays of $100 or more. Prepares IRS documents for jackpot winners. Operates two-pocket currency counter when needed. Conducts various Cage Department related internal audits as needed. Assists with writing SOPs, ICs, internal Cage memos and other related materials as needed. Performs other duties as assigned. WHAT YOU BRING: High school diploma or GED equivalent required. Minimum of one (1) year experience as a Cage Lead or related position required. AA / AS degree in Finance, Business, or related field preferred. WHO WE ARE: Since we first opened on January 21, 1985, Muckleshoot Bingo has helped the Muckleshoot Indian Tribe launch a period of economic prosperity. We have grown from our humble beginnings as a small bingo tent located where our sister property Muckleshoot Casino now stands, into a state-of-the-art 55,000 square foot entertainment space, boasting two floors with over 1,000 bingo seats and over 500 of the hottest Vegas-style slot machines, and annually employ over 200 people from across the greater Auburn area. Muckleshoot Indian Bingo is an Equal Opportunity Employer but does practice Tribal Preference hiring in accordance with Public Law 93-638, the Indian Self Determination and Education Act. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions/demotions, training, and any other career development programs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status (physical or mental), family medical history, genetic information, political affiliation, or any other non-merit-based factors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing functions of his/her job and in areas monitored by security or surveillance cameras. Work in bingo operations and/or internal or external environments occasionally. Muckleshoot Bingo is a smoking environment. Exposure to secondhand smoke, moderate to high noise levels, bright lights, and fluctuating temperatures/weather conditions are common. This Posting is not inclusive of all expected qualifications and expectations of this position. The Job Description is available for your review in the Muckleshoot Bingo Human Resources office.

Requirements

High school diploma or GED equivalent required.
Minimum of one (1) year experience as a Cage Lead or related position required.

Nice To Haves

AA / AS degree in Finance, Business, or related field preferred.

Responsibilities

Assists with the overall direction, coordination, scheduling, and evaluation of the Cage department including assistance with hiring, training, career development; planning, assigning, and reviewing work performance; addressing complaints and resolving issues from department employees.
Oversee the day-to-day operations of the shift by scheduling staff and appropriate training, maintaining Cage operations in the North and South Cages by ensuring all policies, regulations, and procedures are followed.
Ensures that cage operations are in compliance with Title 31.
Assists customers with problems, complaints, and service concerns including the completion of claim forms.
As needed, counts and records daily receipts.
Drafts revenue/expenditure reports.
As needed, enters data or information into a kiosk/computer.
Monitors and/or controls petty cash.
Monitors payment balances on accounts.
Oversees, prepares, and verifies confidential files, reports (ie. Jackpot accruals and hypes) or correspondence.
Supervises the sorting, counting, rolling/bagging coins, and strapping currency.
Manages the coin/cash fills on kiosks; oversees the coin audits on kiosks and coin drops on the coin machine.
Act as the Cage Department Manager in their absence when required.
Reconciles and/or verifies fill and credit paperwork.
Assists Cage Manager with special investigations and/or technical reports; completes special projects as needed.
Supervises the preparation of the reconciliation and accounting records for the drops.
Conducts investigations for Cage cash variances in accordance with established policies.
Coordinates with TGA Surveillance on variances and kiosk Hand-Pays of $100 or more.
Prepares IRS documents for jackpot winners.
Operates two-pocket currency counter when needed.
Conducts various Cage Department related internal audits as needed.
Assists with writing SOPs, ICs, internal Cage memos and other related materials as needed.
Performs other duties as assigned.

Benefits

Health, Dental, Vision, & other ancillary insurances fully paid for the employee!
401k w/ match and annual contributions
Bonus Opportunities twice annually
25% Food & Beverage employee discount
Paid Vacation, Sick, Holidays, COVID-19, bereavement, and many others
Flexible Spending Account (FSA)
Wellness program
Achievement Awards
Work/Life Balance, consistent/flexible schedules
Opportunity for growth within the organization