Cage & Player Services Supervisor (Tropicana Laughlin)

Caesars Entertainment Corporation • Laughlin, NV

46d

About The Position

Tropicana Laughlin -Delivering Family-Style service with heart, hospitality, and high standards

Requirements

• Prior experience in cage operations, cashiering, or guest services (preferably within the gaming or hospitality industry)
• Strong understanding of Caesars Rewards program or similar loyalty systems
• Proven leadership skills with the ability to motivate and manage a team
• Excellent communication and problem-solving abilities
• Familiarity with Title 31 regulations and internal control procedures
• Ability to work flexible shifts, including weekends and holidays
• High school diploma or equivalent (college coursework in hospitality or business is a plus)

Responsibilities

• Oversee all cage operations including cash handling, credit issuance, chip accountability, and regulatory compliance
• Supervise Caesars Rewards desk and ensure seamless integration of guest loyalty programs
• Train and mentor team members to deliver exceptional customer service aligned with the resort's Family-Style hospitality values
• Ensure accurate reconciliation of transactions, prepare daily reports, and maintain secure asset controls
• Support guest relations by resolving issues promptly and professionally
• Collaborate with other departments to enhance guest experiences and meet property standards
• Monitor shift staffing levels, delegate responsibilities, and lead by example in a fast-paced environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees