Cage & Player Services Rep/Dual Rate Supervisor - Full Time (Harrah's Laughlin)
About The Position
At Harrah’s & Tropicana Laughlin, our Cage & Credit Team plays a vital role in delivering secure, accurate, and friendly financial services to our guests. When you join our team, you’re stepping into a company that values integrity, teamwork, and exceptional guest service. We’re looking for a dependable, detail‑oriented Cage/Player Services Rep to perform cashiering functions, support guest credit services, and assist with player enrollment. This role is essential to maintaining secure financial operations while delivering warm, helpful, Family‑Style service. Assists with the supervision of the Cage staff, with responsibilities including hiring and training; planning, assigning and directing work; appraising performance; rewarding and disciplining staff, addressing complaints and resolving problems.
Requirements
- Must be at least 21 years of age
- High school diploma or equivalent
- Strong communication skills and the ability to read and write simple lists, memos, and business correspondence
- Excellent math skills (addition, subtraction, multiplication, division)
- Working knowledge of Microsoft Office products
- Familiarity with company policies, procedures, and safety regulations
- Must possess and maintain all applicable regional Gaming card(s) and/or license(s)
Nice To Haves
- Six months or more of related casino experience or equivalent training preferred
Responsibilities
- Redeem guest chips and cash guest checks
- Operate the central credit computer and process credit card advances
- Assist with guest credit applications and approve credit within established limits
- Balance assigned bankroll accurately each shift
- Handle money exchanges with various departments
- Enroll new players, provide card usage instructions, and explain membership benefits
- Identify, sign up, track, and support players using the ACSC system
- Accurately input and maintain player records in the computer system
- Maintain inventory and usage control of promotional prizes and supplies
- Provide information and assistance to guests regarding all hotel and casino departments
- Adhere to all gaming regulations and company policies
- Maintain availability for scheduled shifts
- Deliver Caesars Entertainment’s Family‑Style Service at all times
- Assists with the supervision of the Cage staff, with responsibilities including hiring and training; planning, assigning and directing work; appraising performance; rewarding and disciplining staff, addressing complaints and resolving problems.
Benefits
- Earn Your Bachelor’s Degree for FREE through Caesars Entertainment & our university partners
- Student Loan Debt Assistance to help lighten your financial load
- A People‑First Culture where every team member is valued
- Affordable Medical, Dental & Vision Plans with flexible options
- 401(k) with Company Match to support your long‑term financial goals
- Caesars Entertainment’s Signature Family‑Style Service that makes our workplace feel like home
- Paid Time Off so you can recharge
- Exclusive Discounts on hotel stays, dining, entertainment, retail, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
