Cage Manager - MGM Grand

MGM Resorts • Las Vegas, NV

53d • Onsite

About The Position

As a Casino Cage Manager, you play a vital role in overseeing the daily operations of the Casino Cage and ensuring a smooth, secure, and guest-focused environment. In this role, you'll lead and support your team to deliver exceptional service while maintaining compliance with all federal, state, and local regulations, as well as company policies and procedures.

Requirements

• Must be 21 or older
• 2+ years of prior relevant experience in Cage Cashiering

Responsibilities

• Manage Casino Cage operations, coordinating with Casino, Finance, Marketing, F&B, Hotel, and Retail departments to ensure smooth communication and operations
• Handle HR responsibilities, including team development, performance feedback, disciplinary actions, training, and succession planning while fostering a diverse and respectful work environment
• Oversee M life Rewards, MyVegas, and M life Rewards Mastercard programs, issuing freeplay, complimentary play, and adjusting tier credits according to company policies
• Monitor all operational areas for efficiency, balance Cage banks per departmental variance policy, and review reports and forms in compliance with Title 31.
• Lead the team in delivering S.H.O.W. guest service standards, resolving guest complaints, M life Rewards member requests, and disputes professionally and promptly

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees