Cage Cashier and Caesars Rewards Representative - Full Time (The Linq LV)

Caesars Entertainment•Las Vegas, NV

39d•Onsite

About The Position

The Cage Cashier and Caesars Rewards representative is responsible for safeguarding company assets while adhering to all company policies, departmental procedures, and applicable gaming regulations. This role requires a commitment to delivering exceptional customer service, explaining casino programs and promotions to guests, and maintaining accuracy in all financial transactions.

Requirements

Must be at least 21 years of age and able to obtain a Gaming Sheriff’s card.
High school diploma or equivalent preferred
Proficient in Microsoft Word, Excel, computer programs, 10-key calculator
Strong interpersonal, teamwork, and guest service skills
Ability to remain composed and professional in all situations
Well-groomed appearance to promote a positive image
Must be able to read, write, speak, and understand English
Must be able to stand for long, extended periods of time.
Must be able to lift to 35 pounds.
Must be able to push/pull heavy carts on the casino floor.
Must be able to bend, reach, kneel, twist, and grip items while working at the assigned area.
Must be able to respond to visual and aural cues.
Must be able to work in moderate to loud noise conditions.

Responsibilities

Provide courteous and efficient customer service in accordance with established standards.
Accurately process customer transactions, including exchanging chips and cash equivalents for cash.
Perform all cage functions with precision, including but not limited to:
Establishing and verifying customer credit lines.
Communicating credit information to appropriate personnel.
Executing pit fills and credits seamlessly.
Collaborate effectively with team members within the department and across other departments to ensure smooth operations.
Maintain compliance with all internal controls and regulatory requirements.
Must be able to execute all cage cashier functions to include but not limited to:
Cage Marker issuance/redemption
Front Money Deposits/Withdrawals
Customer Incentives
Title 31
R/S ticket redemptions
Answer telephones
Travelers' checks
Issue Total Rewards cards
Wire transfers
Casino Credit Applications
Self-Redemption units
Chip redemptions
Check Cashing
Credit Card Cash Advance
Coupon redemption
Fast Cash redemption
Numerous bank accountabilities
Foreign currency
Deliver exceptional guest service with urgency and professionalism; serve as a role model for Caesars Rewards and customer service.
Maintain consistent attendance and adhere to all departmental and company policies.
Adapt quickly to changing business needs and attend required meetings and training sessions.
Effectively promote Caesars Rewards benefits and offer the Caesars Rewards Visa to every guest.
Cross-sell property amenities and events and execute promotions accurately.
Create and maintain accurate customer accounts while ensuring data integrity and confidentiality.
Collaborate with team members and support departments to enhance player satisfaction.
Communicate relevant information clearly to coworkers and management to ensure consistency and prevent issues.
Comply with all state, federal, and regulatory requirements.