Caesars Rewards Rep- Full Time, Caesars Rewards (Harrah's SoCal)

Caesars Entertainment•Valley Center, CA

2d•$20•Onsite

About The Position

The Caesars Rewards Representative is responsible for enthusiastically promoting all aspects of the Caesars Rewards program and its benefits, including the Caesars Rewards VISA card. Representatives will welcome and greet guests at the Caesars Rewards Center creating an atmosphere of fun and excitement. Representatives will also provide guests with information about promotions and events and be familiar with and can suggest various property venues, amenities, and activities. Our ideal candidate: High school diploma or GED Previous experience in a customer contact position Able to type 40 WPM and navigate several computer programs at one time. Able to maintain composure and provide excellent guest service under difficult circumstances. Must be able to work any day of the week and any shift. Must be at least 21 years of age. Must be able to read, write, speak, and understand English. Must be able to get along with team members and work as a team. Must be able to meet appearance standards as outlined in the Employee Handbook About the role: Welcome and greet guests at the Caesars Rewards Center. Maintain sufficient knowledge to promote all aspects of the Caesars Rewards Program and its benefits effectively and enthusiastically. Offer and promote the Caesars Rewards VISA card and successfully meet the minimum established monthly goals for VISA acquisition. Provide accurate information to guests regarding on property promotions & events and direct marketing offers. Use Family Style Service standards and creates fun and excitement while interacting with guests. Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome. Be able to take direction and coaching from Supervisors and Leads in an upbeat and positive manner. Embrace the changes that are routinely made in a marketing program that continues to evolve and grow. Comply with all Caesars Rewards Department policy & procedure and Caesars Rewards Brand Standards Maintain data integrity and confidentiality when working with guest accounts. Comply with all Internal Control policies and procedures. Comply with all state, federal and tribal regulatory policies, and procedures. Must be familiar with Employee Handbook and adhere to Department and property policy & procedure and Rules of the Road as outlined. A few more things: Able to stand for long periods of time. Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk. Able to work in areas containing secondhand smoke. Able to work in noisy environment. Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary.

Requirements

High school diploma or GED
Previous experience in a customer contact position
Able to type 40 WPM and navigate several computer programs at one time.
Able to maintain composure and provide excellent guest service under difficult circumstances.
Must be able to work any day of the week and any shift.
Must be at least 21 years of age.
Must be able to read, write, speak, and understand English.
Must be able to get along with team members and work as a team.
Must be able to meet appearance standards as outlined in the Employee Handbook
Able to stand for long periods of time.
Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk.
Able to work in areas containing secondhand smoke.
Able to work in noisy environment.
Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.

Responsibilities

Welcome and greet guests at the Caesars Rewards Center.
Maintain sufficient knowledge to promote all aspects of the Caesars Rewards Program and its benefits effectively and enthusiastically.
Offer and promote the Caesars Rewards VISA card and successfully meet the minimum established monthly goals for VISA acquisition.
Provide accurate information to guests regarding on property promotions & events and direct marketing offers.
Use Family Style Service standards and creates fun and excitement while interacting with guests.
Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome.
Be able to take direction and coaching from Supervisors and Leads in an upbeat and positive manner.
Embrace the changes that are routinely made in a marketing program that continues to evolve and grow.
Comply with all Caesars Rewards Department policy & procedure and Caesars Rewards Brand Standards
Maintain data integrity and confidentiality when working with guest accounts.
Comply with all Internal Control policies and procedures.
Comply with all state, federal and tribal regulatory policies, and procedures.
Must be familiar with Employee Handbook and adhere to Department and property policy & procedure and Rules of the Road as outlined.