Cafeteria Specialist

Mercy Cedar Rapids•Baltimore, MD

About The Position

This position supports Mercy's philosophy of patient centered care by serving fresh, flavorful, nutritious food in a caring manner to patients, family and staff. Responsible for serving and portioning food items for patient families', volunteers, and Mercy employees throughout the day in an attractive, accurate and sanitary manner. Properly cleans and sanitizes serving areas, maintains a safe work environment, and adheres to regulatory guidelines.

Requirements

Must be able to utilize dietary guidelines for service
Ability to perform duties within time constraints
Must be able to perform job requirements with minimal supervision
Effective verbal communication and excellent interpersonal skills
Demonstrate quality customer service.
Demonstrate core and annual competency in specific skills as identified in the position
Proficiently operate and maintain equipment associated with their job.

Nice To Haves

One or more years of previous food service experience preferred.
High School diploma or equivalent preferred.

Responsibilities

Demonstrate knowledge and support of the patient improvement scores. Articulate Press Ganey scores.
Perform tasks of prepping, cleaning, cashiering, and serving in order to maintaining customer satisfaction
Monitor quality of food products and service, including temperatures. Takes corrective action when needed
Proficiently operate equipment, demonstrate portion control and meet regulatory agency requirements
Accurately charges visitors, volunteers, and employees by using CBORD POS MICROS system and frequently stays updated on policies and procedures
Communicate effectively to staff in other areas through use of Face to Face, Vocera, and Phone
Perform proper phone etiquette by using Mercy's phone answer scripter
Demonstrate knowledge of Health Inspector and State sanitizing techniques and procedures
Follow instruction and daily workflow procedures set by Manager, Supervisor, or Lead
Perform job duties independently without constant supervision or guidance
Problem solve if food or item substitution needs to be made
Prioritize tasks to be ready for meal service at specified time
Monitor food and refrigerator temperatures and report deficiencies
Perform excellent communication and customer satisfaction skills with all visitors, employees, and volunteers
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.