Cafe Supervisor

Country Club Lodging, LLC • Kansas City, MO

1d • Onsite

About The Position

We are seeking a passionate and service-driven Cafe Supervisor to lead daily operations at Messenger Cafe, located within the Cascade Hotel. This role blends hands-on barista expertise with supervisory leadership, ensuring exceptional coffee quality, elevated guest service, and a smooth, efficient café operation. Messenger Café, situated within the Cascade Hotel—a Tribute Portfolio property—is a vibrant coffee destination known for its artisan-level roasts and exceptional service. As part of the FairWave Coffee Collective, we are committed to fair sourcing, the art and science of roasting, and empowering passionate coffee professionals.

Requirements

• Previous café, barista, or food service experience required; supervisory experience preferred
• Strong knowledge of coffee preparation, brewing methods, and café equipment
• Working knowledge of food safety regulations and best practices
• Excellent communication and interpersonal skills
• Strong time management and organizational abilities in a fast-paced environment
• Basic math skills for cash handling and register reconciliation
• Passion for coffee culture and commitment to continuous learning
• High School Diploma, GED, or equivalent work experience
• Strong understanding of the English language
• Food Handler’s License (KCMO) – required within 30 days of hire
• Liquor License (KCMO) – required within 30 days of hire
• Must successfully complete a drug screen and background check in accordance with federal and state laws

Nice To Haves

• Prior guest or customer service training preferred

Responsibilities

• Prepare and serve high-quality coffee and tea beverages in accordance with established recipes, brand standards, and guest preferences
• Maintain cleanliness and organization of the café, including equipment, counters, seating areas, and storage
• Ensure consistent execution of food safety, sanitation, and proper food handling practices
• Assist with food preparation as needed, including pastries and light café offerings
• Monitor product quality, presentation, and portion control
• Supervise daily café operations, ensuring efficient workflow and exceptional guest experiences
• Lead by example through hands-on service and professional guest engagement
• Train, coach, and mentor baristas on beverage preparation, customer service standards, and café procedures
• Assist with scheduling, shift coverage, and break management to meet business demands
• Provide performance feedback and support associate development
• Address guest concerns and service recovery situations professionally and promptly
• Support management with inventory control, ordering, and waste reduction efforts
• Ensure cash handling procedures, register accuracy, and opening/closing duties are followed
• Enforce company policies, safety standards, and hotel operating procedures
• Foster a positive, inclusive, and collaborative team environment
• Communicate effectively with hotel leadership and other departments as needed
• Support company initiatives, brand standards, and service culture expectations

Benefits

• Affordable health insurance with employer premium contributions for full-time associates
• Medical, dental, vision, accident, critical illness, and life insurance options
• Paid Time Off (PTO) for eligible associates
• Exclusive discounts at Marriott Hotels

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees