416000 Cafe Supervisor

Moody Gardens, Inc.•Galveston, TX

10d•$21 - $23•Onsite

About The Position

Moody Brews/Blossoms supervisor will assist in executing store operations during scheduled shift. As a Supervisor, you will deploy staff and delegate tasks to create 4 diamond experiences for our guests. POSITION AUTHORITY: The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below. POSITION GUIDELINES: Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and details in the performance of job responsibilities. ESSENTIAL FUNCTIONS: Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates guest and store needs by constantly evaluating environment and guests for cues. Communicates information to managers so that the team can respond as necessary to changing needs Assists with new employee training by giving encouraging coaching as needed. Delivers great guest service by acting with a “customer comes first” attitude and connecting with the guests Follows all operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all employees Maintains regular and consistent attendance and punctuality Maintains minimum standard of inventory of all items as necessary during the shift. Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens Completes Monthly inventories in a timely matter Creates schedules, controls overtime, Responsible for food safety and cleanliness of outlets

Requirements

Customer service experience required
Ability to read, write and speak English to communicate effectively
Ability to exercise judgment in evaluating situations and making sound decisions
Ability to remain on feet standing or walking for entire shift
Ability to perform tasks that involve reaching, bending, turning, and stooping
Must be reliable and responsible

Nice To Haves

Previous supervisory experience preferred
Knowledge of retail strongly desired

Responsibilities

Executing store operations during scheduled shift
Deploy staff and delegate tasks
Maintain a calm demeanor during periods of high volume or unusual events
Anticipate guest and store needs
Communicate information to managers
Assist with new employee training
Deliver great guest service
Follow all operational policies and procedures, including those for cash handling and safety and security
Maintain regular and consistent attendance and punctuality
Maintain minimum standard of inventory of all items as necessary during the shift
Complete Monthly inventories in a timely matter
Create schedules, control overtime
Responsible for food safety and cleanliness of outlets
Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens