Cafe Supervisor

LOREN AT LADY BIRD LAKE EMPLOYER LLC•Austin, TX

2d•$25

About The Position

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin. With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space. We are Uncompromising by Nature We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul. The Cafe Supervisor oversees the daily operations of the Cafe, ensuring seamless front-of-house performance across all venues. This role is key to maintaining service excellence by upholding operational standards, enforcing established systems, and actively supporting front-of-house teams to deliver outstanding guest experiences.

Requirements

High school diploma or equivalent.
One to two full years of employment in a related position in a restaurant, Café or other food and beverage environment.
Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
Supervision/management communication skills are required.
Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
Ability to make occasional decisions which are generally guided by established policy and procedures.
Excellent comprehension for assisting with guest and associate matters.
Interpreting instructions from superiors.
Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
Must have knowledge of chemicals/agents for training purposes.
Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.
Carrying, (ranging from clipboard to food products to small equipment).
Bending/kneeling required for taping down cords, skirting tables, picking up floor after function, occasionally
Mobility -ability to service clients on a moments notice, variable distances, 100%.
Continuous standing -function observation, client site inspections (one hour minimum to four hours maximum).
Inside 95% of work day.
Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen.

Nice To Haves

Previous supervisory experience preferred.

Responsibilities

Oversee daily Café operations and guest service.
Assist with ordering.
Assist with scheduling staff members.
Assist with the development and roll out seasonal café drink menus.
Train Cafe associates on service standards and product knowledge.
Provide ongoing coaching to ensure The Loren hotel performance standards are upheld consistently.
Assist with planning, staffing, and executing activations (live music nights, seasonal promotions).
Lead FOH during activations and special events, ensuring smooth guest flow.
Provide feedback on guest response and future ideas.
Help build and send email campaigns, draft copy, and source images.
Support photo/video shoots, influencer collaborations, and press visits.
Maintain organized brand assets and update event listings, offers, and OTA channels.
Assist with activations and hotel-hosted events, including onsite support.
Create quick-turn graphics in Canva for promotions and track post-campaign results.
Jump in to fill service gaps when short-staffed, working alongside the team.
Ensure sanitation and safety standards are maintained in all F&B areas.
Enforce uniform, grooming, and hygiene standards across outlets.
Verify age compliance for alcohol service.
All other duties as assigned, requested, or deemed necessary by leadership.

Benefits

Participation in 401(k) with company match of up to 4%
Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
Paid PTO
Paid Holidays
Paid Maternity/Paternity Leave
Employee Assistance Program
Complimentary Employee Meal
Complimentary Bus Passes
50% off Dining in Nido
Recognition Programs, Incentives and Celebrations
Benefits available to Part time Associates