The Cafe - Snack Bar Cashier
About The Position
Description of the Position: Responsible for preparing and dispensing food to guests, maintaining necessary stock of related foods and condiments and cashiering for related purchases. Team Member will work under general supervision and rely on limited experience, instructions and pre-established guidelines to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.Prepares and dispenses food to guests.Responsible for ensuring cleanliness and hygiene of work area are in accordance with Company standards.Maintains stock of all necessary related food supplies.Refills and stocks condiment and dining ware.Participates as a team member with supervisors and all other pertinent company Team Members in ensuring an efficiently run operation.Maintain count and balance of bank at the beginning and end of each shift.Responsible for all cash handling, credit card and/or comp purchases at assigned station.Willingness to Serve: Able to demonstrate a high level of service delivery; do what is necessary to ensure guest satisfaction: deal with service failures and prioritize guest needs.Other duties as assigned by Restaurant Manager.Adheres to performance standards, company policies and procedures, as they relate to the department.
Requirements
- High School Diploma or GED equivalent
- One year of cash handling experience
- One year of customer service experience
- Ability to maintain a food handler’s certificate
- Ability to read and interpret documents such as instructions, guidelines, policies and procedure manuals
- Ability to write routine reports and correspondence
- Ability to work with mathematical concepts
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Ability to define problems, collects data, establish facts, and draw valid conclusions
- Ability to use commonsense understanding to interpret and carry an extensive variety of instructions in written, oral and/or diagram form
- Must use good judgment when providing information to our guests
- Must display the ability to maintain positive guest relations at all times
- Responsible for maintaining a consistent, regular attendance record
- Responsible for conducting all responsibilities in a professional and ethical manner
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency
- Must successfully pass a drug screening test
- Must be able to successfully pass applicable auditions or skill testing
Nice To Haves
- Ability to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools which include but are not limited to radios, cell phones, and or email
Responsibilities
- Preparing and dispensing food to guests
- Maintaining necessary stock of related foods and condiments
- Cashiering for related purchases
- Maintaining positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction
- Greeting guests in a courteous and caring manner using personalized service
- Ensuring cleanliness and hygiene of work area are in accordance with Company standards
- Refilling and stocking condiment and dining ware
- Participating as a team member with supervisors and all other pertinent company Team Members in ensuring an efficiently run operation
- Maintaining count and balance of bank at the beginning and end of each shift
- Responsible for all cash handling, credit card and/or comp purchases at assigned station
- Adhering to performance standards, company policies and procedures, as they relate to the department
- Other duties as assigned by Restaurant Manager
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
