Cafe Service Professional
About The Position
The Service Professional is responsible for setting the tone in the café by providing an exceptional hospitality experience and following Bluestone Lane's Steps of Service at all times. They are responsible for educating guests about the premium nature of Bluestone Lane menu items, anticipating guests' needs, and maintaining friendly, engaging, and individualized service. They play a variety of roles throughout the day in the cafe: host, server, and barista. They promote the values, culture & purpose of Bluestone Lane based on our Key Success Factors: Human Connection, Premium Broad Product, Spend Through Service, and Beautiful Spaces. Essential Functions: Human Connection: Welcomes the guest with a smile & explains the Bluestone Lane dining experience Builds strong connection with guests and makes them feel appreciated by learning names and creating a personal connection with them to build repeat business and create a daily escape Guides guests on how to download & order from the app, can upsell & excite about rewards & loyalty Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to guests Premium Broad Product: Deep understanding of the menu in order to educate and excite guest about food & beverage options Holds highest standards of coffee/beverage quality and processes as gatekeeper for café Spend through Service: Service tables with focus on upselling food & beverage. Keen eye to refill beverage at right time Work closely with back of house teammates to ensure accurate & efficient order placement to achieve food placement within 12 minutes of ordering Provides quality product with speed and accuracy Beautiful Spaces: Participates in daily, weekly and monthly cleaning practices Maintains an organized and clean working environment Ensures coffee bar equipment and tools are always clean and fully functioning Completes store opening and closing procedures accurately and efficiently Always maintains grooming & uniform guidelines This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Requirements
- 2+ years experience working in a full-service restaurant
- Have a passion for providing great service & making others happy
- A team player and enjoys working on a team to achieve great performance
- Ability to work in a high demand, fast paced environment
- Ability to stand for extended periods and lift up to 40lbs
- Able to work in the US
Nice To Haves
- DOH Accreditation and/or ServSafe Certified a plus
Responsibilities
- Welcomes the guest with a smile & explains the Bluestone Lane dining experience
- Builds strong connection with guests and makes them feel appreciated by learning names and creating a personal connection with them to build repeat business and create a daily escape
- Guides guests on how to download & order from the app, can upsell & excite about rewards & loyalty
- Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to guests
- Deep understanding of the menu in order to educate and excite guest about food & beverage options
- Holds highest standards of coffee/beverage quality and processes as gatekeeper for café
- Service tables with focus on upselling food & beverage. Keen eye to refill beverage at right time
- Work closely with back of house teammates to ensure accurate & efficient order placement to achieve food placement within 12 minutes of ordering
- Provides quality product with speed and accuracy
- Participates in daily, weekly and monthly cleaning practices
- Maintains an organized and clean working environment
- Ensures coffee bar equipment and tools are always clean and fully functioning
- Completes store opening and closing procedures accurately and efficiently
- Always maintains grooming & uniform guidelines
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What This Job Offers
Career Level
Entry Level
Industry
Food Services and Drinking Places
Education Level
No Education Listed
Number of Employees
501-1,000 employees
