Cafe Service Professional

Bluestone Lane Ny•Larchmont, NY

5d•$11

About The Position

The Service Professional is responsible for setting the tone in the café by providing an exceptional hospitality experience and following Bluestone Lane’s Steps of Service at all times. They are responsible for educating guests about the premium nature of Bluestone Lane menu items, anticipating guests’ needs, and maintaining friendly, engaging, and individualized service. They play a variety of roles throughout the day in the cafe: host, server, and barista. They promote the values, culture & purpose of Bluestone Lane based on our Key Success Factors: Human Connection, Premium Broad Product, Spend Through Service, and Beautiful Spaces. This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Requirements

2+ years experience working in a full-service restaurant
Have a passion for providing great service & making others happy
A team player and enjoys working on a team to achieve great performance
Ability to work in a high demand, fast paced environment
Ability to stand for extended periods and lift up to 40lbs
Ability to work weekends (only) - This is a part time position

Nice To Haves

DOH Accreditation and/or ServSafe Certified a plus

Responsibilities

Welcomes the guest with a smile & explains the Bluestone Lane dining experience
Builds strong connection with guests and makes them feel appreciated by learning names and creating a personal connection with them to build repeat business and create a daily escape
Guides guests on how to download & order from the app, can upsell & excite about rewards & loyalty
Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to guests
Deep understanding of the menu in order to educate and excite guest about food & beverage options
Holds highest standards of coffee/beverage quality and processes as gatekeeper for café
Service tables with focus on upselling food & beverage. Keen eye to refill beverage at right time
Work closely with back of house teammates to ensure accurate & efficient order placement to achieve food placement within 12 minutes of ordering
Provides quality product with speed and accuracy
Participates in daily, weekly and monthly cleaning practices
Maintains an organized and clean working environment
Ensures coffee bar equipment and tools are always clean and fully functioning
Completes store opening and closing procedures accurately and efficiently
Always maintains grooming & uniform guidelines