Cafe Server

The Bay Club Company•San Diego, CA

About The Position

This position is responsible for creating and serving food & beverages in the Café, maintaining Cafe cleanliness and to provide the highest level of Customer Service and Hospitality. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our “Code of Culture”. Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Ability to read/understand, analyze, and interpret general training manuals, professional journals, or technical procedures; ability to effectively present information and respond to questions from children, managers, Associates, members, and the general public.
Ability to identify problems, collect data, establish facts, and draw valid conclusions; ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.
Minimum one (1) year of Customer Service experience (food service industry experience preferred)
State Food Handler Certification
Responsible Beverage Service (RBS) state certification
Professional, friendly manner and excellent customer service attitude and abilities
Strong verbal communication and conflict resolution skills
Enthusiastic, responsible, and dependable team player
Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills
Well organized and detail oriented
Detail-orientation and high cleanliness standards

Responsibilities

Greet customers as they enter and exit the Café
Create and serve food and beverage items
Promote daily specials and encourage upgrades to each order
Operate cash register, process payments through cash or credit card handling and/or member account charges
Café opening and/or closing duties, as required
Maintain a clean, safe work environment according to State and Local food safety standards
Understand and anticipate the needs of our members and guests; be attentive, listen carefully and follow through; provide exceptional customer service
Communicate timely and follow up as appropriate
Active participation in events, programs, meetings and training
Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
Schedule varies and may require weekend and holiday hours, days and evenings