Cafe Manager

ACAC Pennsylvania•West Chester, PA

just now

About The Position

acac is seeking an energetic and experienced and business-minded Café Manager to lead the day-to-day operations of our café. The ideal candidate is a positive leader who thrives in a fast-paced, community-focused environment and understands how to balance great food and service with strong business fundamentals. This position requires operational leadership and a clear understanding of cost controls, labor efficiency, and financial performance. Passion for food is important, but business sense is essential.

Requirements

Proven experience managing a café, restaurant, or food operation with financial responsibility
Strong understanding of food cost, labor cost, and profit margins
Comfortable analyzing numbers and making data-driven decisions
Able to balance hospitality, food quality, and financial performance
Thrives in a leadership role that requires both creativity and accountability
ServSafe certification required
Ability to stand, walk, bend, and move throughout a shift
Willingness to work varied shifts, including days, evenings, weekends, and holidays
Ability to reach, push, pull, and perform repetitive motions
Ability to lift and carry up to 45 lbs
Read, sign, and abide by the policies included in the Team Member Handbook
Park in team member designated areas
Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
Attend mandatory Personal Training meetings
Assist with Service Days, as assigned by Supervisor
Assist with club programs, special events, or activities, as assigned by Supervisor
Promptly respond to work-related correspondence
Exhibit a positive attitude at all times
Deliver outstanding service to members and guests, following acac’s FiveStar principles

Responsibilities

Provide strong, positive leadership and clear communication to café team members
Hire, train, schedule, and supervise staff to ensure smooth daily operations
Oversee food preparation, storage, safety, and cleanliness standards
Manage food costs, conduct COG (Cost of Goods) calculations, and control waste to support profitability
Develop and manage payroll staffing models that align labor costs with sales volume
Plan, price, market, and execute café menus and promotions with profitability in mind
Create and maintain schedules and staffing plans that balance service excellence and labor efficiency
Foster a welcoming, professional, and customer-focused team culture
Manage café operations within budget, analyze financial performance, and identify opportunities for growth and improvement
Support and develop team members to build a strong, consistent, and accountable café foundation
Maintain an efficient, organized, and upbeat café environment
Working on the café floor
Supporting team members
Preparing food and beverages
Maintaining cleanliness and food safety
Delivering exceptional member service
Hiring, training, and performance management
Scheduling and payroll planning
COG analysis, inventory management, ordering, and cost control
Reporting and financial tracking
Menu planning, pricing, and promotional strategy with a focus on profitability