Cafe Lead

Urban Air Adventure Parks•Madison, WI

25d•Onsite

About The Position

CAFÉ LEAD JOB SUMMARY The Café Lead is primarily responsible for overseeing the SHIFT responsibilities of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing, and serving food. S/he must work fast with a sense of urgency while maintaining a friendly demeanor with guests and supporting the Team.

Requirements

Minimum of High School Diploma or equivalent required, some College preferred
Minimum of six (6) months to one (1) year of prior food and beverage experience (Quick Service and/or restaurant experience)
One (1) year of leadership experience preferred
Must have a current ServSafe or similar food handling certification, or be willing to get one within the first 30 days of employment
Ability to lead, motivate and empower Team Members
Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
Willingness to take initiative
Excellent interpersonal and communication skills
Ability to recognize problems and problem-solve
Ability to set goals and convert plans into action
Ability to see patterns in performance and strategize solutions
Exercise good judgment in decision-making
Ability to be open to feedback and self-improvement
Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
Serve as a role model by demonstrating and upholding Urban Air policies and standards
Work days, nights, and/or weekends as required
Work in noisy, fast-paced environment with distracting conditions
Move about facility and stand for long periods of time
Lift and carry up to 30 lbs.

Responsibilities

Support the proper execution of all processes, systems, and standards
Ensure all deliveries are received correctly and logged in the event the Café Manager is not present at the time of delivery
Maintain storage, and rotation to minimize wastage
Manage the Café Team, ensuring they always work to the expected standards
Adhere to scheduled shifts and have the willingness to stay beyond when business or circumstances dictate
Train Café Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
Set a high standard and good example for the Café Team regarding punctuality, attendance, and attitude; ensure these standards are maintained at all times
Set a high standard and good example for the Café Team regarding cleanliness and hygiene, including a regular deep clean schedule
Maintain well-organized and easy-to-access Café and storage areas
Handle guest concerns regarding the Café in absence of the Café Manager
Participate in regular staff meetings and training as and when required