Cafe Lead - Washington St

JOE COFFEE•New York, NY

9h•$20 - $20•Onsite

About The Position

Joe Coffee Cafe Leads are knowledgeable, enthusiastic and dedicated coffee professionals serving to support general business operations, staff development and coffee quality. They do this not only through assisting the General Manager with operational tasks and initiatives but the Cafe Leads also helps to ensure execution of Joe quality standards for all offerings as well as hospitality. This is achieved through data collection in conjunction with the QC team, routine equipment maintenance and staff coaching.

Requirements

Be Passionate and knowledgeable about speciality coffee
Strong barista with excellent espresso/drink making skills
Service Experience - Adhere to recipes and presentations for food and beverage items
Great Customer Service (Hospitality focused)
Be able to lead and educate café staff
Able to Multi-task; Experienced and comfortable with working busy shifts
Detailed-oriented and passionate about product quality
Tidy and self-disciplined
Food Protection License

Responsibilities

Day-to-day store operations including inventory management, banking and cash handling
Develop understanding of café operating and finance goals to aid in achieving targets
Staff training - Conduct new hire training and provide continued development after bar training.
Ensure robust coffee environment in café through instock retail displays, actively coaching staff on offering to customer
Perform GM duties when the GM is away/unavailable (communicate with HQ, handle employee issues, report on store concerns, etc.)
Ensure brewed coffee is always served fresh and at Joe Coffee standards
Dial in all brewed coffee
Manage coffee inventory, ensuring coffee is brewed with proper time off roast
Maintain tasting logs for both drip coffee and espresso
Maintain beverage recipes and grind guides
Ensure staff understands and can talk to customers about the coffee and espresso we serve and sell
Provide staff with information about new coffees and coffee menu changes, and conduct in-store tasting with staff for all new coffees
Train and continually coach staff on topics including, but not limited to Bar flow, efficiency & Cleanliness, Palate development, Overall drink service (hospitality, presentation, latte art)
Ensure all brewing equipment is maintained anc cleaned by Joe Coffee standards
Record all cleanings, maintenance, and issues in the stores' Google speadsheet
Communicate directly with Coffee Technician for urgent issues