Cafe Manager - Brooklyn Heights

JOE COFFEE•New York, NY

About The Position

The Cafe General Manager is responsible for leading the overall performance of their cafe while upholding Joe Coffee Company’s core values: Curiosity, Craft, Commitment, and Community. The GM drives operational excellence, financial performance, and team development while cultivating a welcoming and inspiring cafe environment. This role requires a strong and spirited leader who is humble, hardworking, and passionate about problem-solving. Successful GMs are deeply committed to the work of enlightened hospitality, approaching leadership with openness, compassion, and a progressive mindset. The GM reports to the District Manager and oversees the cafe’s daily operations, team leadership, and business performance.

Requirements

A genuine passion for coffee and specialty coffee culture
At least 1 year of experience managing a cafe or similar hospitality environment
Strong espresso preparation and beverage crafting skills, with the ability to speak knowledgeably about coffee and brewing methods
Demonstrated ability to lead, motivate, and develop a team while cultivating a positive and inclusive work environment
Ability to multitask and make sound decisions in a complex, fast-paced environment
Excellent organizational, planning, and time management skills
Strong problem-solving abilities and sound operational judgment
Impeccable attention to detail and commitment to high standards of quality and cleanliness
Excellent communication skills, both verbal and written
Positive, solutions-oriented attitude with a “no task is too small” leadership mindset
Valid NYC Food Handler’s Certification (or ability to obtain)

Responsibilities

Achieve cafe performance metrics including revenue, labor management, and operational targets
Manage cafe profitability through responsible expense management and revenue growth
Review operational and financial reports to identify trends, opportunities, and areas for improvement
Implement strategies that improve efficiency, productivity, and guest experience
Ensure accurate cash handling and adherence to company financial procedures
Cultivate a welcoming and vibrant cafe environment centered around coffee craft and community
Model exceptional hospitality in every guest interaction
Maintain high standards of beverage quality, service consistency, and cafe presentation
Address guest feedback and resolve concerns with professionalism and care
Recruit, hire, onboard, and retain a high-performing cafe team
Provide ongoing coaching, feedback, and professional development for team members
Foster a culture of accountability, collaboration, and inclusion
Partner with the store’s Coffee Educators to support staff training on coffee knowledge, product quality, and craft standards
Inspire team members to deliver outstanding hospitality and take pride in their work
Create and maintain staff schedules that meet the operational needs of the cafe while managing labor budgets
Ensure appropriate staffing levels during peak and non-peak hours
Monitor labor trends and adjust schedules to support business performance
Maintain cleanliness and organization of the cafe and all equipment
Coordinate and schedule routine equipment maintenance and repairs
Manage relationships with vendors and service providers
Complete and submit operational summaries and reports to leadership and cross-functional teams
Actively participate in manager meetings, leadership discussions, and company initiatives

Benefits

Medical, Dental, and Vision Insurance – Available after six months of employment
Beyond Med Access – Support for elective procedures not tied to medical plan eligibility
Pre-Tax Commuter Benefits – Save on eligible transit and commuting expenses
Employee Assistance Program (EAP) – Confidential support for mental health, legal, financial, and personal needs
401(k) Retirement Plan – Opportunity to save for the future with employer match
Bonuses & Incentives, including: Employee referral bonuses Team-based recognition programs
The Joe Show – Our signature community-building event
Company Holiday Celebration – A festive gathering for the entire team
Latte Art Throwdowns – Friendly competitions celebrating craft and creativity
Training and development workshops
All the coffee you can ever want