Care Coordinator- Brooklyn Heights

Spear Physical and Occupational Therapy•New York, NY

1d•Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at their Brooklyn Heights clinic in Brooklyn. Care Coordinators are responsible for supporting patient care by making patients feel welcomed and valued whilst also controlling the flow of the appointment. They are expected to respond to all phone calls and emails within 2 hours and always within 24 hours. Care Coordinators will guide patients through the out-of-network experience and greet all patients who enter the clinic with a smile, executing 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need. Spear Physical and Occupational Therapy is the nation’s leading outpatient practice with more than 40 clinics in the New York Tri-State Area and 25 years of experience, providing unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities, including being named the nation’s top physical therapy practice twice, receiving the Columbia Award for Leadership in Clinical Education, serving as official therapists to Olympic teams and Broadway shows, and being featured for their expertise in major media outlets.

Requirements

Previous customer service experience
Someone who is hospitable, welcoming, and team-orientated
Strong communication skills
Ability to multi-task
A strong attention to detail
Willingness to grow

Nice To Haves

BA.BS degree preferred
Passion for the field hospitality and customer service
Self-motivation and willingness to go above and beyond
Enjoyment of seeking out an opportunity to make an impact daily and connecting with people
A proactive, collaborative, team-oriented attitude
A resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork

Responsibilities

Supporting patient care by making patients feel welcomed and valued
Controlling the flow of the appointment
Responding to all phone calls and emails within 2 hours and always within 24 hours
Guiding patients through the out-of-network experience
Greeting all patients who enter the clinic with a smile
Executing 5-star customer service

Benefits

One Medical paid membership
Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program
Medical Benefits
Dental Benefits
Vision Benefits
Commuter FSA Plan
401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
Commuter FSA Plans – pretax savings plans for travel to & from work
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
Gym membership discounts with Blink & Crunch Fitness
Company Events - Annual Summer Picnic and Holiday Awards Celebration