Cafe & Boutique Operations

Southwest Coalition•El Paso, TX

About The Position

Guiding Star Southwest, a division of Southwest Coalition, Inc., is searching for a Cafe & Boutique staff member to join its mission in expanding life-affirming medical and birth services for women in El Paso, Texas. As an affiliate of the national Guiding Star Project and inspired by St. Mary, Our Lady Star of the Sea, Guiding Star Southwest is committed to delivering trauma-informed care that respects the whole person by considering a woman’s mind, body, and soul. The organization’s focus spans the full spectrum of women’s health, from puberty through perimenopause, and emphasizes fertility, pregnancy, childbirth, breastfeeding, and motherhood, while striving to reduce trauma by advocating against societal pressures that may compromise the natural functions of a woman’s body. The ideal candidate is a compassionate, service-driven leader with a servant’s heart who delights guests through excellent hospitality in the café and boutique while stewarding inventory and promoting our services in the community. As we expand our services and community presence in alignment with Wholistic Feminism, we are seeking a skilled and dedicated Cafe & Boutique who can own day-to-day front-of-house operations, deliver gold-standard customer service, manage inventory across the café and boutique, and actively promote our offerings to the community. This role blends hands-on hospitality, retail operations, and grassroots promotion. Must be Christ-centered, ready and willing to share their God-given talents with a servant-heart. To be a successful wholistic Guiding Star employee, you should be dedicated and focused on providing top-quality wholistic care and support to all guests, focused on whole-person care which considers a person’s mind, body, and spirit. You should have a strong working knowledge of customer service, point-of-sale best practices, inventory management, merchandising, sanitation standards, and promotional outreach, with a patient, caring, and detail-oriented personality. At Southwest Coalition for Life, we offer a more relaxed working environment, catering to the needs of our employees and establishing a family-like feel. With the merger and expansion of two non-profit organizations, you will take critical responsibility in establishing Guiding Star Southwest’s café and boutique as welcoming, reputable, and missional community spaces—supporting a ground-breaking mission on the new frontline of the pro-life movement in post-Roe America. We are seeking a skilled and dedicated Cafe & Boutique team member capable of delighting guests, managing daily café and boutique operations, and representing Guiding Star in the community. The ideal candidate delivers exceptional and compassionate customer service, maintains sanitary and audit-ready café standards, manages inventory with accuracy, and proactively promotes our offerings to drive awareness and results. Must be Christ-centered, ready and willing to share their God-given talents with a servant-heart.

Requirements

Excellent written and verbal communication; warm, empathetic guest interaction.
Proven 1+ year experience in a customer-facing service or retail role; café/barista experience preferred.
Proficiency with POS systems, cash handling, and basic sales reporting.
Strong organizational and time management skills; self-motivated, detail-oriented, reliable.
Working knowledge of inventory practices (ordering, receiving, cycle counts, FIFO).
Understanding of sanitation and food safety; Food Handler’s License required or obtained within 30 days.
Proficient with Microsoft Suite, Google Suite, and common workplace apps (e.g., Asana/time clock/messaging).
Highest level of personal integrity; trustworthy with cash, keys, and sensitive information.
Ability to thrive in a fast-paced environment; flexible and solutions-oriented.
Ability to lift 25+ lbs and stand for extended periods; move boxes and supplies safely.
Excellent interpersonal skills and collaborative approach.
High school diploma or equivalent.
Bilingual English/Spanish required.

Responsibilities

Provide a gold standard of hospitality for all guests—warmly welcoming, serving, and assisting with purchases in the café and boutique.
Build rapport with guests, anticipate needs, and ensure satisfaction with products and the overall experience.
Maintain a neat, organized, and inviting café and boutique environment; ensure displays and seating areas are clean and welcoming.
Prepare and serve beverages and light food items according to recipes and brand standards.
Uphold sanitary standards in line with local regulations; ensure proper handwashing, labeling, date-marking, temperature logs, and cleaning schedules.
Hold a current Food Handler’s License or obtain within 30 days; follow all applicable food safety guidelines.
Implement FIFO for all food and beverage items; manage waste minimization and quality control.
Own ordering, receiving, stocking, and cycle counts for café and boutique inventory.
Maintain accurate inventory records, reconcile variances, and prepare regular inventory and sales reports.
Process donations dropped off for the boutique; assess condition and alignment with standards to decide to keep or discard; document dispositions.
Coordinate with finance/operations on vendors, purchase orders, and budget stewardship.
Merchandise café and boutique displays for seasonal relevance, storytelling, and sell-through.
Ensure accurate pricing, barcoding, and signage; maintain POS items and SKU integrity.
Monitor product performance, recommend adjustments, and execute markdowns or feature placements.
Dedicate effort to promoting the café and boutique to nearby businesses, churches, campuses, and community partners.
Execute door-to-door visits and creative, grassroots tactics; track outreach and outcomes with a marketing mindset and ownership for results.
Collaborate with the marketing team on flyers, samples, small events, bundle promotions, and social support aligned with brand and mission.
Execute opening and closing procedures for the safety and security of staff and property; handle cash management, POS reconciliation, and deposit prep.
Maintain compliance with Guiding Star Southwest policies, procedures, and internal documentation requirements.
Regularly check all business communication channels; act on updates and action items promptly.
Attend staff meetings and participate in staff development training.
Perform other duties as assigned.