Cafe Barista/ Retail Associate

KILLINGTON PICO SKI RESORT • Killington, VT

4d • $18 - $18 • Onsite

About The Position

Join the team at the Grand Café, located inside the Killington Grand Hotel, where great coffee meets great hospitality. As a Café Barista / Retail Associate, you’ll be at the center of the guest experience—crafting high-quality beverages, assisting with retail sales, and creating a welcoming, upbeat atmosphere for every guest. This role is perfect for someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering both excellent service and quality product.

Requirements

• Passion for customer service and creating positive guest experiences
• Strong communication skills and a friendly, outgoing personality
• Ability to multitask and stay organized in a busy environment
• Willingness to learn and grow product knowledge (coffee, retail, etc.)
• Flexibility to work weekends, holidays, and varied shifts
• Must have excellent customer service skills, flexible hours, and be able to work weekends
• Familiarity with the specific type of merchandise sold in the shop desirable

Nice To Haves

• Previous barista, retail, or hospitality experience is a plus, but not required
• Previous experience with soft goods or hard goods is a plus, but not required

Responsibilities

• Deliver fast, friendly, and personalized service to every guest
• Prepare and serve specialty coffee, espresso drinks, and café items with consistency and care
• Build relationships with repeat guests by learning names and preferences
• Accurately take and fulfill orders
• Operate the register and handle transactions with accuracy
• Educate guests on coffee, tea, retail products, and menu offerings
• Maintain clean, organized, and well-stocked work and retail areas
• Monitor food quality and uphold safety and temperature standards
• Assist with inventory, restocking, and product ordering
• Support alcohol sales in a safe and responsible manner (as applicable)
• Handle guest questions, concerns, and feedback with professionalism
• Work collaboratively with teammates to keep operations running smoothly
• Perform other tasks as assigned

Benefits

• Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
• 401(k) retirement plan (with company match up to 5%)
• Paid parental leave
• Paid time off, holiday and sick pay
• Free season pass for employee/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees