OFC Creations - Café General Manager

Bene-Care • Rochester, NY

6d • $19 - $21

About The Position

OFC Creations Café is seeking a hands-on Café General Manager to lead daily operations in a fast-paced, creative environment connected to OFC's performing arts programming. This role blends traditional café management with catering oversight, event food service, and production-driven operations, creating a truly theatrical dining experience. The ideal candidate has prior food service leadership experience, can quickly learn all aspects of the café and theater operations, and thrives in an environment where guest experience, timing, and presentation are critical.

Requirements

• Prior leadership experience in a café, restaurant, catering, or hospitality setting
• Strong communication, multitasking, and customer service skills
• Experience operating a POS system and managing cash-handling procedures
• Flexible availability including weekdays, evenings, weekends, and event-driven shifts
• Ability to stand for extended periods and lift 30-40 lbs
• Reliable transportation

Responsibilities

• Lead, train, schedule, and supervise café staff while maintaining high service and hospitality standards
• Oversee daily café operations including opening/closing procedures, guest experience, product quality, and facility appearance
• Manage multiple cash banks, drawer accuracy, change requirements, and shortage resolution
• Maintain inventory levels, place orders, manage vendor relationships, and ensure compliance with Department of Health (DOH) regulations
• Create, update, and execute catering menus for private rentals and special events (birthdays, weddings, showers, meetings, networking events, etc.)
• Assess and revise existing menus to align with operational capabilities and guest expectations
• Customize catering offerings as needed and ensure consistent, high-quality presentation
• Collaborate with the Operations Manager and Patron Services Manager on catering for private rentals, group sales, and specialty performances
• Develop and adjust food and beverage menus, including pricing, seasonal offerings, and new items
• Provide concessions and catering for in-house performances, special events, opening nights, and media days
• Serve as the onsite café manager during performances, overseeing patron flow and addressing guest concerns
• Learn and operate the box office system to support ticket sales; the café functions as the in-person box office during scheduled seasons
• Support offsite concessions at partner venues including Kodak Center, schools, and other performance sites
• Maintain cleanliness and readiness of café-adjacent spaces including Studio B, rehearsal areas, hallways, and exterior walkways in all weather conditions
• Coordinate servicing and routine maintenance of café equipment to ensure reliable operation
• Lead recruiting efforts for café roles, conduct interviews, and manage onboarding
• Provide ongoing coaching, performance feedback, and shift leadership to build a positive, accountable team culture
• Oversee daily hot lunch service for summer camps, coordinating preparation and delivery of up to 75 meals per day
• Manage weekly smoothie days and snack shack operations for Kodak camps, including transporting supplies and maintaining inventory

Benefits

• Be part of a unique theatrical dining experience integrated into live performances and events
• Work in a creative, fast-paced environment connected to the performing arts
• Lead a team while having real input into menus, catering, and guest experience
• No two days are the same-this role offers variety, ownership, and growth
• Opportunity to grow with an expanding café and events program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed