Caesars Rewards Representative

Caesars Entertainment•Chandler, OK

9d•Onsite

About The Position

Welcome and greet guests at the Caesars Rewards Center. Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits Offer and promote the Caesars Rewards Visa card and successfully meet the minimum established monthly goals for Visa acquisition Provide accurate information to guests regarding on property promotions & events and direct marketing offers “Suggest” and recommend to various venues, outlets and amenities to enhance the guest’s experience while on property Create fun and excitement while interacting with guests Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome Be able to take direction and coaching from Supervisors and Leads in an upbeat and positive manner Embrace the changes that are routinely made in a marketing program that continues to evolve and grow Comply with all Caesars Rewards department policies & procedures and Caesars Rewards brand standards Maintain data integrity and confidentiality when working with guest accounts Comply with all Internal Control policies and procedures Comply with all state, federal and tribal regulatory policies and procedures Must present a well-groomed, professional appearance. Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures. Must be able to work a varied schedule including holidays, nights and weekends as needed. Must be able to work a reasonable amount of overtime when required. Perform other duties as assigned. All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”. Team members will participate in all mandatory meetings and pre-shift BUZZ sessions. Responsibilities Physical, Mental & Environmental Demands: Able to lift and/or carry objects weighing up to 30 pounds Able to stand for long periods of time Able to meet service standards throughout the shift Able to respond to visual and auditory cues Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk Able to work in areas containing secondhand smoke Able to work in noisy environment Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies

Requirements

High school diploma or GED
Previous experience in a customer contact position
Able to type 40 WPM and navigate several computer programs at one time
Able to maintain composure and provide excellent guest service under difficult circumstances
Must be able to work any day of the week and any shift
Must be at least 21 years of age
Must be able to read, write, speak, and understand English
Must be able to get along with teammates and work as a team
Must be able to meet appearance standards as outlined in the Employee Handbook
Must have strong organizational, analytical and communication skills, both verbal and written.

Responsibilities

Welcome and greet guests at the Caesars Rewards Center.
Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits
Offer and promote the Caesars Rewards Visa card and successfully meet the minimum established monthly goals for Visa acquisition
Provide accurate information to guests regarding on property promotions & events and direct marketing offers
“Suggest” and recommend to various venues, outlets and amenities to enhance the guest’s experience while on property
Create fun and excitement while interacting with guests
Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome
Be able to take direction and coaching from Supervisors and Leads in an upbeat and positive manner
Embrace the changes that are routinely made in a marketing program that continues to evolve and grow
Comply with all Caesars Rewards department policies & procedures and Caesars Rewards brand standards
Maintain data integrity and confidentiality when working with guest accounts
Comply with all Internal Control policies and procedures
Comply with all state, federal and tribal regulatory policies and procedures
Must present a well-groomed, professional appearance.
Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.
Perform other duties as assigned.
All team members will follow the Everyone Greets Everyone (EGE) policy.
It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily.
Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
Able to lift and/or carry objects weighing up to 30 pounds
Able to stand for long periods of time
Able to meet service standards throughout the shift
Able to respond to visual and auditory cues
Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk
Able to work in areas containing secondhand smoke
Able to work in noisy environment
Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies